Sabrina Herrera

· Provide executive-level administrative support to the Chief Support Executive and Correctional Healthcare Services Administrator.

· Selected Board Member for the California Rehabilitation Center Employee Association.

· Completed 120-day out-of-class assignment as a Staff Services Analyst.

· Record and prepare official meeting minutes for multiple executive subcommittees.

· Manage work orders through the Tririga system; serve as primary liaison between healthcare staff and Plant Operations.

· Process institutional gate clearances using the CLETS system.

· Conduct weekly and monthly audits across institutional departments.

· Coordinate staff locker assignments and maintain mileage and maintenance logs for state-issued vehicles.

· Support Medical Records by sorting and scanning documents into the EHRS system.

· Supervise assigned porter in the Healthcare Administration building; utilize SOMS to report hours and process payments.

· Acted as the first point of contact for customers via phone and email.

· Streamlined communications by directing inquiries to the appropriate departments.

· Processed over 50 orders daily with a focus on accuracy and detail.

· Ensured smooth and efficient order handling and customer satisfaction.

· Initially hired as receptionist and secretary; promoted to Customer Service Representative.

· Provided administrative support to sales teams and engineers.

· Built and maintained strong business relationships with clients.

· Entered and processed high volumes of detailed customer orders daily.

· Promoted from Attendant to Team Leader.

· Managed productivity and training of 20–25 employees per shift.

· Assisted management with inventory tracking and ordering.

· Delegated tasks based on team member strengths and project needs.

· Supported a culture of accountability and team performance.

· Greeted and assisted customers to create a welcoming environment.

· Processed transactions accurately and efficiently.

· Helped train new staff members on service and register operations.