Dynamic Operations Manager with a proven track record at Iconz Contracting Services, enhancing operational efficiency and client satisfaction. Skilled in Quality Assurance & Control and adept at fostering strong customer relationships. Achieved significant improvements in cleanliness, sanitation standards and operational procedures, demonstrating exceptional leadership and problem-solving abilities.
Hi, I’m
Sabrina Grant
Mississauga,ON
Summary
Overview
17
years of professional experience
1
Certification
Work History
Erie Meats
Production / Quality Assurance Supervisor
09.2016 - 03.2024
Job overview
- Supervised production team members providing guidance, training, direction, and feedback for optimum performance.
- Conducted daily pre-op physical inspections of entire plant premises and production machines before shift start.
- Accountable for team's adherence to manufacturing protocols, product specifications, quality.guidelines, safety standards.
- Updates daily/weekly department reports (i.e. production reports, attendance reports, pre-flight check list, staffing reports, training reports.)
- Ensured compliance with client food safety standards through consistent monitoring of production lines and daily inspections of quality reports.
- Adhere to Good Manufacturing Practice (GMP) and all other food safety practices as established by Erie Meat Products & industry regulatory requirements to ensure safe, quality products are manufactured.
- Ensured compliance with established guidelines for consistent quality.
- Assure ongoing compliance with quality and industry regulatory requirements.
- Perform water testing and sampling when required.
- Perform numerous random monthly or pre op plant site inspection checks with a governmentinspector of the Canadian Food Inspection Agency CFIA.
Iconz Contracting Services
Operations Manager
01.2014 - 01.2020
Job overview
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in nightly cleaning tasks, resulting in increased efficiency.
- Maintaining health and safety requirements and equipment operation.
- Comprehensive cleaning of restaurant spaces. Perform deep cleaning of kitchens, dining areas, restrooms, and other high-touch areas, ensuring all spaces meet stringent hygiene and cleanliness standards.
- Monitored and assisted with deep cleaning of movie theatre auditoriums, including sweeping debris, vacuuming carpets and wiping down seats and surfaces.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction..
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
Sanitary Solutions
Cleaning Business Owner
02.2008 - 05.2014
Job overview
- Managed and grew a professional cleaning business catering to diverse clientele.
- Achieved precise and prompt execution of all cleaning contracts.
- Streamlined procedures to enhance tracking of service performance.
- Established and upheld an effective staffing schedule.
- Managed business operations to ensure compliance with company.
- Worked closely with neighbouring companies to explore promotional collaborations.
- Established a broad network of essential industry connections.
- Ensured all cleaning tasks were completed to the highest standards.
Master Clean
Cleaning Supervisor
07.2007 - 04.2009
Job overview
- Interact with clients directly to understand their needs and get a clear idea of the cleaning services they require.
- Manage all scheduling, staffing, and hiring or cleaning associates to ensure that personnel are highly skilled and competent.
- Maintain high standard of results that clients and corporate alike can rely on for exemplary cleanliness.
- Worked alongside cleaning staff to keep facilities clean and handle special clients who needed additional service.
- Trained and supervised all new hires and existing staff in correct cleaning procedures and compliance with corporate regulations.
- Received and resolved any items of concern which were raised by clients or cleaning staff internally.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Canadian College of Businesses Science & TechnologMississauga, ON
Associate's Degree from Human Resources Management
University Overview
University of PhoneixSchaumburg , Illinois
Bachelor Of Science from Business Accounting
10.2005
University Overview
Skills
- Business Administration
- Quality Assurance & Control
- Inventory Coordinator
- Invoice Processing
- Accounts Payable & Receivable
- ADP Payroll
- Credit & Collection
- Operations Management
- Purchasing and Procurement
- Customer Service
- Customer Relationship Management
- Employee Relations & Conflict Resolution
- Receptionist
- Scheduling & Appointment setting
- Health and Safety Compliance
- Product management
- Warehouse operations
- Type 50 Wom
Proficient in the use of Microsoft Office applications including
Access Excel Outlook PowerPoint Word Internet Explorer Net Suite Oracle Avenue SAP Syspro QuickBooks
Languages
English
Full Professional
Certification
Accounting Fundamentals I
Prairie State College 2006
Time Management & Organizational Skills
Rockhurst University Continuing Center 2006
Timeline
Production / Quality Assurance Supervisor
Erie Meats
09.2016 - 03.2024
Operations Manager
Iconz Contracting Services
01.2014 - 01.2020
Cleaning Business Owner
Sanitary Solutions
02.2008 - 05.2014
Cleaning Supervisor
Master Clean
07.2007 - 04.2009
Canadian College of Businesses Science & Technolog
Associate's Degree from Human Resources Management
University of Phoneix
Bachelor Of Science from Business Accounting
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