Sabrina Diletto
Alliston,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Associate Store Leader
American Eagle Outfitters
11.2014 - Current
- Increased customer satisfaction levels with personalized service, attentive problem resolution, and product recommendations tailored to individual needs.
- Led the development of a high-performing sales team through targeted recruitment, training programs, consistent coaching and ongoing performance evaluations.
- Forecasted workload demands and ensured proper payroll processes were completed.
- Analyzed key performance indicators to identify areas of opportunity for improvement within the business processes or sales strategy.
Assistant Manager
Indigo Books & Music
09.2005 - 10.2014
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Delivered excellent customer service by attending to customer's needs and problem resolution.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Holy Cross Catholic Academy High School
Woodbridge, ON06.2022
Skills
- Positive Customer Engagement
- Team Building and Leadership
- Honest and Dependable
- Goal-Driven
- Employee Coaching
- Customer Service Management
Languages
French
Elementary
Italian
Limited Working
Timeline
Associate Store Leader
American Eagle Outfitters
11.2014 - Current
Assistant Manager
Indigo Books & Music
09.2005 - 10.2014
High School Diploma -
Holy Cross Catholic Academy High School
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