Sabrina Di Fonzo
Vancouver,British Columbia
Summary
Highly experienced and known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
14
14
years of professional experience
Work History
Sales Associate, Relief Supervisor
BC Liquor Distribution Branch
08.2020 - Current
- Provided positive first impressions to welcome existing, new, and potential customers through good customer service
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor working with In Store Marketing.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded and trained new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Supervising staff, developing teamwork, maintaining staff morale
- controlling stock levels, investigating variances
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground through coaching conversations.
Assistant Manager
Nordstrom
10.2017 - 08.2020
- Responsible for scheduling and assisting and managing day to day duties
- Hiring, training and developing new employees
- Handling of customer issues and complaints
- Work closely in a customer facing role and creating long lasting loyal relationships
- Ensuring the business objectives and met and flowing with demand
- Flex and Plan accordingly to business demand and flow
- Project to reach financial objectives, through forecasting, perpetration of budgets and expenditures
- Create ideas to ensure budget is achieved plus growth.
Lead Hostess and Trainer
Fairmont Pacific Rim
06.2010 - 09.2017
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and planned and prepared large parties and special events answered customer questions, assisted in choosing menus and wine and cocktail pairings
- Trained staff for correct facility procedures, safety codes, proper conduct and policies
- Maintained contact with kitchen staff, management, serving staff and customers. Received and recorded patrons dining reservations, and their special requests.
- Maintained knowledge of current menu items, garnishes ingredients and preparation methods and trained employees on this knowledge
Stylist
Joe Fresh
03.2010 - 08.2012
- Opened Flagship store, first stand alone Joe Fresh Store
- Assisted in recruiting and training new staff
- Stocked and restocked inventory as shipments were received
- merchandised new products throughout the store on mannequins creating a story board
- reorganized the sales floor to meet company standards
- Addressed customer inquiries and resolved complaints
- Trained new colleagues on store procedures and policies, lead teams in customer service and styling
- Assisted in Visual Merchandising and overnight flips
Education
Associate of Arts - General Arts
Douglas College
New Westminster, BCAssociate of Arts - Fashion Design And Production
Helen Lefeaux School School of Fashion Design
Vancouver, BC06.2008
Bachelor of Arts - Theatre Arts
Capilano University
North Vancouver, BC06.2001
Skills
- Client Account Management exceptional customer service skills
- Sales and Employee Development
- Leadership and Training
- Customer Needs Assessment
- Quick Learner
- Excellent Verbal Communication
- Problem Solving
- Merchandising
- Inventory Control
Timeline
Sales Associate, Relief Supervisor
BC Liquor Distribution Branch
08.2020 - Current
Assistant Manager
Nordstrom
10.2017 - 08.2020
Lead Hostess and Trainer
Fairmont Pacific Rim
06.2010 - 09.2017
Stylist
Joe Fresh
03.2010 - 08.2012
Associate of Arts - General Arts
Douglas College
Associate of Arts - Fashion Design And Production
Helen Lefeaux School School of Fashion Design
Bachelor of Arts - Theatre Arts
Capilano University
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