Sabrina Craig
Morin-Heights,QC
Summary
Accomplished Customs Compliance Coordinator with a proven track record, enhancing compliance and streamlining import/export processes. High knowledge in Harmonized System codes and adept at fostering teamwork, I significantly reduce shipment delays and improved customer satisfaction. Skilled in navigating complex regulations, ensuring full compliance, and driving operational excellence.
Overview
11
11
years of professional experience
Work History
Customs Compliance / Quality Control Coordinator
Gourmet Du Village
06.2022 - Current
- Enhanced customs compliance by conducting regular internal audits and monitoring changes in regulations.
- Maintained accurate records of incoming shipments, ensuring proper documentation for customs compliance purposes when necessary.
- Enhanced customs compliance by conducting thorough inspections of incoming shipments.
- Managed customs compliance procedures, reducing delays and avoiding potential penalties.
- Exported documentation and procedures related to shipping, commodity classification and customs compliance.
- Maintained up-to-date knowledge of import/export regulations, ensuring full compliance in all transactions.
- Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
- Ensured compliance with CIFA and FDA customs and export regulations.
GTS Clearance Select Rep
Fedex
06.2021 - 06.2022
- Streamlined customs processes by implementing efficient documentation and filing systems.
- Maintained up-to-date knowledge of import/export regulations, ensuring full compliance in all transactions.
- Reduced shipment delays by proactively addressing potential compliance issues.
- Resolved complex customs-related issues quickly, minimizing impact on customer timelines and satisfaction levels.
- Lawfully cleared merchandise through customs per client and government requirements.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Verified rejected cargo and advised on steps to take for avoiding repeat denial.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
GTS Import Rep
FedEx
06.2018 - 06.2021
- Established, and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Warehouse Worker / Dangerous Goods Specialist
FedEx
10.2016 - 06.2018
- Sorting, stacking, and loading/unloading shipments.
- Loaded and unloaded trucks.
- Contributed to high customer satisfaction levels by accurately handling delicate and time-sensitive cargo with care.
- Promoted a culture of safety awareness through ongoing communication and reinforcement of best practices in managing hazardous substances.
- Minimized risk exposure by meticulously reviewing documentation to confirm compliance with relevant regulations and guidelines.
- Ensured timely delivery of hazardous materials by closely monitoring shipment progress and addressing any issues that arose during transit.
- Evaluated potential risks associated with new products containing hazardous materials, providing recommendations for safe handling and transport.
Secretary
Glenn's Garage
01.2014 - 10.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Education
Certified Customs Specialist - Customs
Canadian Society Of Customs Brokers (CSCB)
Online 09.2021
High School Diploma -
Laurentian Regional Secondary School
Lachute, QC06.2011
Skills
- Import and export compliance
- Harmonized System codes
- Tariff classification
- Customs Software Familiarity
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
Additional Information
I am highly team-oriented, with strong time management skills, a positive attitude, and a dedicated work ethic. I have a passion for continuous learning and skill development.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customs Compliance / Quality Control Coordinator
Gourmet Du Village
06.2022 - Current
GTS Clearance Select Rep
Fedex
06.2021 - 06.2022
GTS Import Rep
FedEx
06.2018 - 06.2021
Warehouse Worker / Dangerous Goods Specialist
FedEx
10.2016 - 06.2018
Secretary
Glenn's Garage
01.2014 - 10.2016
Certified Customs Specialist - Customs
Canadian Society Of Customs Brokers (CSCB)
High School Diploma -
Laurentian Regional Secondary School
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