Energetic and fast-learning individual actively seeking a challenging role with ample room for growth. Skilled in effectively resolving customer concerns and passionate about working with people. Strong work ethic and dedication to making a positive impact within any organization.
Overview
19
19
years of professional experience
Work History
Purchasing/Planning Coordinator
Innovative Metal Industries/Nucor Data Systems
09.2023 - Current
Managed budgets, schedules, and resources to maximize efficiency while minimizing costs for all assigned projects.
Collaborated with cross-functional teams for effective problem-solving and decision-making during project execution.
Streamlined planning processes by implementing efficient coordination strategies and communication tools.
Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
Maintained complete documentation and records of all purchasing activities.
Ensured timely delivery of materials through effective planning and coordination with suppliers.
Reduced lead times by implementing strategic inventory management practices.
Improved supplier relationships through regular communication and proactive problemsolving.
Streamlined purchasing processes for increased efficiency and reduced operational costs.
Established strong rapport with vendors resulting in improved payment terms without compromising quality or service levels.
Merchant/ Department Manager
Midway Home Solutions/ Howards Appliance Inc
07.2019 - 06.2023
Analyzed market trends to inform product development and positioning.
Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
Delegated responsibilities to team members to empower ownership of tasks.
Mentored team members for professional growth, resulting in enhanced team performance.
Utilized excellent communication skills to resolve customer complaints promptly and professionally.
Implemented effective merchandising strategies to maximize sales and profitability.
Managed inventory levels effectively, reducing overhead costs and minimizing waste.
Increased sales by negotiating favorable terms with suppliers, ensuring competitive edge in market.
Built relationships with customers and community to establish long-term business growth.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Increased sales volume and expanded product line to new retailers.
Cashier
Cardenas Market
04.2019 - 07.2019
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Customer Service (Part-time)
Lupe's Cleaning
07.2006 - 07.2019
Collaborated with team members to improve overall response times and service quality.
Developed and maintained strong relationships with clients to understand their needs better.
Resolved customer complaints, leading to increased satisfaction ratings.
Increased customer satisfaction, carefully listening to their feedback and making necessary adjustments.
Assisted customers in navigating company's products and services, enhancing their overall experience.
Placed orders for housekeeping supplies and guest toiletries.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Trained and mentored all new personnel to maximize quality of service and performance.
Customer Service
Ashley Furniture
03.2017 - 07.2018
Provided exceptional customer service, resolving account issues promptly and professionally.
Ensured timely delivery of requested materials, improving overall customer service quality.
Provided exceptional customer service, addressing concerns and explaining repair processes.
Interacted with customers and employees to resolve customer service concerns.
Resolved service issues related to deliveries
Dispatched Service Technicians for service related issues.
Operator/Fitting Room
Target
04.2012 - 01.2014
Provided on-the-job training to newly hired workers and team members.
Collaborated with team members to ensure all shifts were filled daily.
Maintained the Fitting Room organized and free of Go-backs.
Answered and directed all incoming calls.
Filled in as Cashier when the store needed back up.
Maintained sales floor stocked and organized.
Material Handler
K&N Engineering
04.2008 - 08.2009
Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Used hand-held scanners and physical logs to accurately track item movements.
Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Performed cycle counts and inventory control to accurately track product levels.
Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
Production of Air Filters
Education
Victor Valley Adult Education
Victorville, CA
11-2009
Skills
Customer service
Problem-solving
Attention to detail
Multitasking and organization
Time management
Team collaboration
Adaptability and flexibility
Decision-making
Relationship building
Work Planning and Prioritization
Event planning
Budget management
Languages
Spanish
Full Professional
Timeline
Purchasing/Planning Coordinator
Innovative Metal Industries/Nucor Data Systems
09.2023 - Current
Merchant/ Department Manager
Midway Home Solutions/ Howards Appliance Inc
07.2019 - 06.2023
Cashier
Cardenas Market
04.2019 - 07.2019
Customer Service
Ashley Furniture
03.2017 - 07.2018
Operator/Fitting Room
Target
04.2012 - 01.2014
Material Handler
K&N Engineering
04.2008 - 08.2009
Customer Service (Part-time)
Lupe's Cleaning
07.2006 - 07.2019
Victor Valley Adult Education
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