Sabrina Bigger
Oshawa,Canada
Summary
Seeking a position within your establishment to maximize skills and professional growth. Excited to apply for consideration at your company. Currently employed, actively seeking alternative employment opportunities. Experience as a Laser Technician and Administrative Assistant with a strong background in the aesthetics field. Managerial experience leading a team of 40 individuals, providing exceptional support to both team and clients. Over 10 years of customer service experience, priding myself on delivering a wonderful and enjoyable experience to all stakeholders. Problem-solving skills, persistence, and leadership qualities make an ideal candidate. Eager to contribute skills and knowledge while rekindling passion for interacting with others. Proficient in phone handling, appointment booking, administrative duties, and social media promotion. Thank you for considering qualifications, and looking forward to discussing them further in person. Please feel free to contact Monday to Friday from 8am until 8pm at 2899272884.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Head Bartender
Castle Johns
06.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Esthetician- Shop Manager
Tranquil Gardens Holistic Spa
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
Customer Service Manager/Team Leader
Bannersbroker
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Server, Dining room Manager
Kelseys Oshawa Center
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Administrative Assistant/Shop Manager/Laser Tech
Motor City Tattoo Studio
- Scheduled trips for owners and conventions
- Performed laser services on clients, tattoo removals, skin tightening, eyelash services
- Handled and made waivers, websites, posters
- Responsible for; Payroll, scheduling, bookings, closing down and opening up, daily sales and balances, bank deposits, etc
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Server, Bartender, Hostess, Supervisor/Front of House Manager
Swiss Chalet
- Greet and take guest orders
- Process orders through kitchen
- Passionate about serving the meal in an efficient and courteous manner
- Aims to exceed customer expectations at all times
- Ensure compliance with all food handling guidelines
- Follow a set of safety standards
- Responsible for processing orders through cash register
- Able to build rapport quickly with guests by remaining professional and friendly at all times
- Works well in a fast paced environment
- Experience working in various positions; hostess, bartender, take out, etc
- Performed the role of Supervisor; daily handling of all sales reports and cash
- In charge of staff, scheduling, and guest experience, as well as other front of house duties
Education
Legal Administration - Canadian law, Contracts, Introduction to Microsoft, Property law, Landlord and Tenant Board law, and Tort law
Durham College
Advanced Aesthetics and Spa Operations Diploma -
Trillium College
01.2014
Ontario Secondary School Diploma -
Mother Teresa Catholic Secondary School
Scarborough, Ontario01.2002
Skills
- Customer Service
- Teamwork
- Multi-tasking
- Organizational Skills
- Attention to Detail
- Patience
- Reliability
- Punctuality
- Interpersonal Skills
- Warehouse Experience
- Machinery Operation
- Assembly Skills
- Event Planning
- Promotional Experience
- Hosting
- Advertising
- Scheduling
- Relationship building and management
Languages
English
Full Professional
Certification
- Smart Serve Certificate, 2002
- Eyelash Technician, 2014
- Laser Technician, 2014
- Level one Reiki Certified, 2014
Timeline
Head Bartender
Castle Johns
06.2021 - Current
Legal Administration - Canadian law, Contracts, Introduction to Microsoft, Property law, Landlord and Tenant Board law, and Tort law
Durham College
Advanced Aesthetics and Spa Operations Diploma -
Trillium College
Esthetician- Shop Manager
Tranquil Gardens Holistic Spa
Customer Service Manager/Team Leader
Bannersbroker
Server, Dining room Manager
Kelseys Oshawa Center
Administrative Assistant/Shop Manager/Laser Tech
Motor City Tattoo Studio
Server, Bartender, Hostess, Supervisor/Front of House Manager
Swiss Chalet
Ontario Secondary School Diploma -
Mother Teresa Catholic Secondary School
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