Detail-oriented Billing Specialist skilled in medical billing, claims submission, and dispute resolution. Proven track record of accurate invoice processing and effective patient account management.
Overview
6
6
years of professional experience
Work History
Billing Specialist/Office Assistant
Morpho Behavioral Services
Ontario
01.2025 - Current
Processed invoices and billing statements for behavioral health services.
Managed patient account inquiries and resolved billing discrepancies.
Coordinated with insurance providers to verify patient coverage details.
Maintained accurate billing records in electronic health record systems.
Generated reports on billing activities for internal audits and compliance.
Collaborated with clinical staff to ensure accurate service documentation.
Ensured timely submission of claims to maximize reimbursement rates.
Investigated incorrect billings and processed refunds as necessary.
Provided support to other departments within the organization as needed.
Maintained accurate records of collections, adjustments and denials in the system.
Reviewed medical records to ensure accuracy of billing information and patient data.
Calculated billing charges, prepared and submitted claims to insurance companies.
Performed data entry into accounting software programs such as QuickBooks.
Verified insurance coverage and identified third-party payers for billing purposes.
Performed additional duties as assigned by management team.
Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Assistant Store Manager
Office Depot Inc
Moreno Valley
07.2023 - 01.2025
Assisted store manager with daily operations and team supervision.
Trained new employees on store policies and customer service standards.
Monitored inventory levels and organized stock replenishment processes.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Implemented promotional displays to enhance product visibility and sales.
Supported hiring processes by conducting interviews and onboarding sessions.
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Program Coordinator
United Way Inland Socal 211+
Rancho Cucamonga
08.2021 - 10.2022
Assisted tenants with eviction protection.
Handled complaints, provided appropriate solutions, and alternatives within the time limits, and followed up to ensure resolution.
Helped applicants complete and upload all documentation needed in order to receive aid.
Worked alongside multiple departments to resolve any issues with the applications
Independent Living Advisor
Community Access Disability Center
Riverside
01.2020 - 06.2021
Assisted clients in developing independent living plans and goals.
Coordinated resources and services for individuals with disabilities.
Provided guidance on daily living skills and community integration.
Educated clients about available disability support services and programs.
Provided advice and support to individuals with disabilities on independent living skills, such as cooking, cleaning, personal care, budgeting, and transportation.