Sabrina Appiah
Toronto,Canada
Summary
Dynamic administrative professional with a proven track record over 16 years within the non-profit sector, excelling in confidential electronic record management and client service. Adept at data entry and maintaining organizational efficiency, I consistently deliver timely responses and support, ensuring seamless operations and client satisfaction. Recognized for adaptability and strong time management skills.
Overview
21
21
years of professional experience
Work History
Intake Administrative Assistant/Privacy Records Clerk
The Jean Tweed Centre
05.2009 - 05.2024
- Efficiently process client assessment forms within a short timeframe
- Arrange printing and delivery of confidential client records to relevant stakeholders
- Mail vital program information to incoming clients
- Fax, email assessment packages to referral agencies in a timely manner
- Respond to agency/client inquiries within 24 hours
- Manage accurate client filing system
- Enter Intake / Outpatient counselors’ data via Catalyst
- Enter Program data through Catalyst
- Reception support
- Agency meeting minutes
Receptionist/Data Entry
The Jean Tweed Centre
05.2008 - 05.2009
- Welcome visitors, clients
- Ensure the safety of clients/employees by verifying each visitor
- Respond to program inquiries via phone
- Coordinate multi-phone line system
- Photocopy/prepare program materials
- Provide receptionist training
- Maintain a neat and orderly reception area
- Maintain accurate client information via Catalyst Data System
- Capture client attendance to program(s)/counselor activity via data entry
- Provide relief administrative support and intake services to the Intake department
- Observe strict client confidentiality / trauma informed care
Program Assistant/Receptionist
Rider Training Institute
11.2006 - 09.2008
- Respond to student inquiries in person, via phone/email
- Register new students
- Send student course information/certificates
- Coordinate meeting room bookings
- Process course payments
- Perform bank deposits
- Balance monthly payments via Excel
- Maintain student records
Purchasing Assistant/Receptionist
Trillium Architectural Ltd.
05.2005 - 07.2006
- Create and fax Purchase Orders to supplier
- Arrange delivery of products in tandem with shipping/receiving department
- Monitor and maintain inventory levels
- Submit Vendor Quote requests to gain competitive pricing
- Negotiate return of defective products
- Order acknowledgement verification
- Create Excel spread sheets documenting departmental financial savings
- Create Excel spread sheets documenting orders received/outstanding
- Provide receptionist training and support
- Respond to customer service inquiries in person/over phone/email
- Route high volume of incoming calls appropriately
- Distribute incoming/outgoing faxes, mail appropriately
- Arrange timely printing and delivery of architectural drawings
- Monitor and maintain office supply level
- Data entry
Assistant Manager
Artifax Furniture Studio
Toronto
07.2003 - 04.2005
- Responsible for daily business functions including opening/closing store, organization/maintenance of payroll and invoice records, organizing product delivery, performing inventory, customer service
Education
Diploma - Accredited Transformative Coach
Animas Centre for Coaching
12.2023
Diploma - Glass Forming program
Sheridan College School of Crafts and Design
12.2003
Certificate - Art Fundamentals program
Sheridan College
12.2000
Diploma -
Cathedral Catholic Secondary School
12.1999
Skills
- Confidential electronic record management
- Customer service excellence
- Data entry proficiency
- Organizational skills
- Adaptability and flexibility
- Time management
Timeline
Intake Administrative Assistant/Privacy Records Clerk
The Jean Tweed Centre
05.2009 - 05.2024
Receptionist/Data Entry
The Jean Tweed Centre
05.2008 - 05.2009
Program Assistant/Receptionist
Rider Training Institute
11.2006 - 09.2008
Purchasing Assistant/Receptionist
Trillium Architectural Ltd.
05.2005 - 07.2006
Assistant Manager
Artifax Furniture Studio
07.2003 - 04.2005
Diploma - Accredited Transformative Coach
Animas Centre for Coaching
Diploma - Glass Forming program
Sheridan College School of Crafts and Design
Certificate - Art Fundamentals program
Sheridan College
Diploma -
Cathedral Catholic Secondary School
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