Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Sabrina Alam

Sydney,NS

Summary

Proactive and hardworking individual focused on continuous operational improvement. Strong foundation in providing nurturing care and educational support to young children. Successfully assisted in implementing age-appropriate activities, fostering safe and engaging environment. Demonstrated effective communication and team collaboration skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Sales Specialists

MCI
06.2025 - Current
  • Company Overview: Sydney Call Center
  • Proactively sought out opportunities for professional development within the field of technical sales.
  • Exceeded sales targets by consistently meeting and surpassing customer expectations for product performance.
  • Worked closely with cross-functional teams to develop innovative solutions tailored to diverse client needs.
  • Educated customers on product features and benefits, tailoring explanations to their specific requirements with clear examples.
  • Provided expert advice on software solutions, leading to increased customer confidence in purchasing decisions.
  • Sydney Call Center

Child Care Worker Assistant

Monalisa Family Childcare
05.2025 - Current
  • Assisting with the daily care of children, including feeding, diapering and dressing.
  • Supervising children during playtime and activities at all times.
  • Helping to maintain a clean and organized environment.
  • Performing light housekeeping duties such as cleaning play areas and sanitizing toys and equipment's.
  • Assisting with the implementation of age-appropriate activities and curriculum.
  • Engaging children in storytelling, singing, games, crafts and outdoor play.
  • Assisting with meal preparation and maintaining hygiene routines.
  • Observing and reporting any concerns regarding children's development to the supervisor.
  • Performing multicultural awareness and respectful interactions among children.

Inbound Technical Assistance

IOS Call Centre
10.2023 - Current
  • Company Overview: Inbound Technical Assistance (Rogers, Fido)
  • Farm Knowledge of All products from Rogers and Fido.
  • Experience of dealing with Ignite and Bundling services.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Inbound Technical Assistance (Rogers, Fido)

Operations Team Lead

Cross Border, Alibaba Group
09.2017 - 07.2023
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Student Teaching Assistant

Scholars School And College
01.2015 - 08.2017
  • Improved test scores among underperforming students through targeted tutoring sessions focused on identified weaknesses in understanding content material.
  • Continuously improved personal teaching techniques by attending professional development workshops and incorporating feedback from supervisors into daily practice.
  • Promoted a culture of inclusivity by fostering respect and open communication among diverse groups of students.
  • Provided individualized support to students, tailoring instruction to meet their unique learning needs.

Education

Post-Baccalaureate Diploma - Supply Chain Management

Cape Breton University
Sydney, NS
04.2025

MBA - Marketing

Independent University Bangladesh
08.2017

Skills

  • Microsoft Office
  • Social Media Management
  • Public Relations
  • Management
  • Customer service
  • Interpersonal relationship
  • Consultative selling
  • Key account management
  • Deal closing

Certification

Basic Workplace First Aid - CPR C and AED, St. John Ambulance, 05/31/25, 05/31/28

Additional Information

Joined GWO conference where presented a poster on Gender, Environment and sustainable development.

Timeline

Technical Sales Specialists

MCI
06.2025 - Current

Child Care Worker Assistant

Monalisa Family Childcare
05.2025 - Current

Inbound Technical Assistance

IOS Call Centre
10.2023 - Current

Operations Team Lead

Cross Border, Alibaba Group
09.2017 - 07.2023

Student Teaching Assistant

Scholars School And College
01.2015 - 08.2017

MBA - Marketing

Independent University Bangladesh

Post-Baccalaureate Diploma - Supply Chain Management

Cape Breton University

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Sabrina Alam