Sabrin Tesfay
Toronto,ON
Summary
Dedicated professional with a proven track record at Afra Mall, excelling in customer service and cash handling expertise. Enhanced customer loyalty through exceptional problem-solving and empathy. Demonstrated dependability and punctuality, contributing to a significant improvement in service speed and accuracy. Skilled in maintaining cleanliness standards, ensuring a welcoming environment for all.
Developed strong customer service abilities and transaction management skills in high-paced retail environment. Capable of handling cash registers, managing inventory, and providing excellent support. Seeking to transition into new field where these skills can drive success and contribute to team goals.
Overview
4
4
years of professional experience
Work History
Convenience Store Cashier
Cashiers
11.2024 - Current
- Enhanced customer satisfaction by providing efficient and accurate transactions at the register.
- Improved speed of service during busy times by quickly processing transactions without sacrificing accuracy or friendliness.
- Supported merchandising efforts by stocking shelves, rotating products, and updating price tags as needed.
- Reduced cashier errors by consistently double-checking change calculations and receipts.
- Handled cash, credit, debit, and other payment methods securely to prevent loss or theft.
- Arrived on time and dressed professionally in clean company uniform.
- Confirmed stock levels and expiration dates of merchandise.
CNA Volunteer
Nursing Assistants
01.2024 - 10.2024
- Transported patients safely within the facility using appropriate equipment such as wheelchairs or lifts.
- Aided patients with mobility challenges, promoting safety and independence.
- Conducted thorough room cleanings between patient admissions, maintaining a sterile environment to prevent infection spread.
- Supported patients'' personal hygiene needs, ensuring dignity and cleanliness.
- Educated patients on proper nutrition, exercise, and self-care techniques for overall health improvement.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Customer Service Cashier
Afra Mall
08.2021 - 02.2023
- Answered product questions using knowledge of sales and store promotions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree -
City Adult Learning Center
1 Danforth Ave11.2026
Skills
- Punctuality
- Dependability
- Cleanliness standards
- Cash handling expertise
- Basic math proficiency
- Customer service
- Customer assistance
- Cleaning and sanitizing
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Convenience Store Cashier
Cashiers
11.2024 - Current
CNA Volunteer
Nursing Assistants
01.2024 - 10.2024
Customer Service Cashier
Afra Mall
08.2021 - 02.2023
No Degree -
City Adult Learning Center
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