Sabreena Tariq
Mississauga,Ontario
Summary
Highly motivated and adaptable Bachelor of Science in Biology candidate with a solid foundation in education, community service, and customer relations. Possessing two years of experience as a dedicated home tutor , I've honed my ability to communicate complex concepts effectively while fostering a supportive learning environment. Additionally, my two years of volunteer work demonstrate a commitment to serving and positively impacting communities. Furthermore, with three years as a customer service representative in refrigeration, I've developed exceptional interpersonal skills and a keen understanding of client needs. Eager to leverage this diverse skill set and passion for biology to contribute meaningfully to academic and research endeavors.
Overview
11
11
years of professional experience
Work History
After-school Tutor
Karachi Tutors
Katachi Pakistan
02.2013 - 04.2015
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
- Collaborated with parents to develop appropriate tutoring lessons.
Volunteer
Dawat-e-Islami Canada
Surrey, BC
06.2015 - 07.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Developed marketing materials for events, increasing public interest and attendance rates.
Teacher Helper
Kids Inn Day Care
Surrey, BC
09.2017 - 02.2020
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Assisted teachers with supervision and care of group of 12 children.
- Distributed learning materials such as worksheets, textbooks, and supplemental activities.
Customer Service Representative
MH Refrigeration
Mississauga, ON
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Board of Secondary Education Karachi
Karachi PakistanHigh School Diploma -
Board of Intermediate Education
Karachi Pakistan12.2012
Skills
- Oral communication
- Student Engagement
- Literacy development
- Science Instruction
- Mathematics Instruction
- Computer Skills
- Effective Communication
- Customer Relations
- Decision-Making
- Critical Thinking
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English
Full Professional
Urdu
Native or Bilingual
Reading, Gardening, Music
In my spare time, I immerse myself in the worlds of literature, gardening, and music. A dedicated reader, I find solace and inspiration within the pages of books, exploring diverse genres and perspectives. Gardening is my sanctuary, where I nurture plants, cultivate colorful blooms, and find peace amidst nature's beauty. Music is woven into the fabric of my life, whether I'm playing the piano, discovering new artists, or simply letting melodies transport me to another realm. These hobbies enrich my days, offering moments of creativity, reflection, and connection with the world around me.
Timeline
Customer Service Representative
MH Refrigeration
03.2022 - Current
Teacher Helper
Kids Inn Day Care
09.2017 - 02.2020
Volunteer
Dawat-e-Islami Canada
06.2015 - 07.2017
After-school Tutor
Karachi Tutors
02.2013 - 04.2015
Board of Secondary Education Karachi
High School Diploma -
Board of Intermediate Education