SABREANA MITCHELL
HAWTHORNE
Summary
Talented Lead Case Manager skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply numerous years of experience to new professional challenges with growth-oriented organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Case Manager
American Family Housing
03.2023 - Current
- Enhanced client satisfaction by efficiently managing caseloads and providing personalized support.
- Reduced case resolution time by streamlining processes and improving communication between departments.
- Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
- Developed and implemented training programs for new case managers, improving overall team performance.
- Managed crisis situations effectively, providing immediate assistance and coordinating follow-up support.
- Assisted clients with navigating complex systems such as housing services or healthcare providers, reducing potential barriers to success.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental, and emotional well-being.
- Provided leadership, guidance, and support to staff members.
- Managed cross-functional teams for successful project completion within deadlines.
Case Manager III
United States Veterans Initiative
06.2019 - 03.2023
- Completed intake assessment forms and filed clients' charts for Rapid Re-housing, Homeless Prevention and Rapid resolution programs.
- Assists in placing homeless veterans and their families into housing.
- Coordinated care with Va personnel and community partners.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Provided mentorship to junior case managers, fostering professional growth within the team.
- Implemented quality control measures to ensure consistency in case management practices throughout the team.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Collaborated with client to create Individual Action Plans, Housing Stability Plan, Rent Reasonableness, and 90 day Rectifications with supervision.
- Maintained client files in a confidential professional manner and ensuring all forms are the most recent version that comply with organizational standard.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Assists in data collection,quality management activities and preparing reports.
Store Manager
Usa Pawn & Jewelry
08.2012 - 03.2019
- Engaged and interacted with customers to create a positive shopping experience
- Interviewed job candidates and made staffing decisions
- Oversaw employee scheduling and payroll processing to guide operations
- Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies
- Completed profit and loss performance reports
- Instructed staff on appropriately handling difficult and complicated sales
- Managed all aspects of store operations, organization, maintenance and purchasing functions
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Oversaw daily operations , including staffing and training, compliance, inventory control and financial functions
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated stock to ensure optimum appeal and minimize shrinkage.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Bachelor's in Applied Psychology - Applied Psychology
Southern Hampshire University
Online06.2026
Medical Assistant Diploma - Medical Assistant
Everest College
Phoenix, AZ2009
High School Diploma -
Century High School
Los Angeles, CA2006
Skills
- Case Management
- Maintaining Client Records
- Verbal and Written Communication
- Client Needs Assessments
- Behavioral Management Planning
- Data Collection and Entry
- First Aid/CPR
- MS Office
- Crisis Intervention
- Personnel Management
- Team training and development
- Staff education and training
Certification
- Motivational Interviewing - 2023
- Boundaries and Dual Relationships for Paraprofessionals-2023
- Domestic Violence Advocate Training -2023
Timeline
Lead Case Manager
American Family Housing
03.2023 - Current
Case Manager III
United States Veterans Initiative
06.2019 - 03.2023
Store Manager
Usa Pawn & Jewelry
08.2012 - 03.2019
Bachelor's in Applied Psychology - Applied Psychology
Southern Hampshire University
Medical Assistant Diploma - Medical Assistant
Everest College
High School Diploma -
Century High School
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