Sabita Dahal

• Managed filing system entered data and completed other clerical tasks.
• Managed efficient transportation each day across local and state regions.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Organized logistics and materials for each meeting, and arranged spaces.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Established administrative work procedures to track staff's daily tasks.
• Assisted coworkers and staff members with special tasks on daily basis.

• Recommended approval or disapproval of commercial, real estate or credit loans.
• Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
• Checked appraisals, title information and insurance documents for each property.
• Obtained and interpreted financial statements to assist in credit limit reviews.
• Used Finacle to perform credit appraisals, document verification and loan approvals.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

• Carried out day-to-day duties accurately and efficiently.
• Collaborated with team members to achieve target results.
• Prepare legal security documents of different loan facilities under Retail customers
• System entries under Core Banking System (Finacle) for loan disbursement and verifications
• Increased customer satisfaction by resolving issues.

• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Promptly responded to inquiries and requests from prospective customers.
• Educated customers on use of banking website and mobile apps.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Established rapport with new clients to increase satisfaction and loyalty.