SABINA ELORM AMI DJORKA
Invermere
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Copper Point Resort
07.2025 - Current
- Provide professional front desk service including check-ins, check-outs, reservations, and billing in a resort environment
- Handle guest concerns and service recovery with a calm, solution-oriented approach to ensure guest satisfaction
- Support daily front desk operations by coordinating with housekeeping and maintenance teams to ensure room readiness
- Assist in training and supporting new team members by sharing procedures and service standards
- Maintain accurate guest records, cash handling, and payment processing
- Consistently uphold brand standards and contribute to a positive guest experience
Team Lead
McDonald’s Restaurants
10.2023 - 05.2025
- Worked effectively in a fast-paced environment while maintaining service quality
- Supported team members during peak hours to improve efficiency and reduce wait times
- Demonstrated reliability, adaptability, and strong customer service skills
Housekeeping – Room Attendant
Fairmont Jasper Park Lodge
04.2024 - 08.2024
- Maintained Fairmont brand standards while preparing guest rooms in a high-occupancy luxury resort
- Collaborated with front desk and housekeeping leadership to prioritize rooms and support smooth daily operations
- Identified and reported maintenance concerns promptly, supporting operational efficiency
- Contributed to positive guest feedback through attention to detail and professionalism
- CO-OP
Front Desk Receptionist
Fiesta Royal Hotel
01.2018 - 01.2022
- Served as the primary point of contact for guests, ensuring a welcoming and professional first impression
- Managed reservations, check-ins, check-outs, and administrative duties efficiently
- Resolved guest issues and requests promptly, contributing to high guest satisfaction
- Supported daily front desk operations and assisted with coordinating guest services
- Demonstrated strong organizational and communication skills in a busy hotel environment
Education
Diploma - Hospitality & Tourism: Hotel and Restaurant Operations
Niagara College
Niagara-on-the-Lake, ON06.2025
Skills
- Guest Experience & Service Recovery
- Front Desk Operations & Procedures
- Team Support & Leadership
- Scheduling & Time Management
- Problem Solving & Decision Making
- Communication & Interpersonal Skills
- Multitasking in High-Volume Environments
- PMS & Computer Applications
- Revenue Awareness & Upselling
- Coordination with Housekeeping & Maintenance
Certification
- Hospitality Management, 2024
- First Aid / CPR
- Smart Serve, 2024
- Food Handler & Safety, 2023
- Customer Service, 2020
AWARDS
Silver Pineapple Award – Niagara College (2025) Awarded for exceptional passion, professionalism, and commitment to hospitality values, Rookie of the Month – McDonald’s (2023) Recognized for outstanding performance, adaptability, and customer service excellence
Timeline
Front Desk Agent
Copper Point Resort
07.2025 - Current
Housekeeping – Room Attendant
Fairmont Jasper Park Lodge
04.2024 - 08.2024
Team Lead
McDonald’s Restaurants
10.2023 - 05.2025
Front Desk Receptionist
Fiesta Royal Hotel
01.2018 - 01.2022
Diploma - Hospitality & Tourism: Hotel and Restaurant Operations
Niagara College