Sabina Elorm Ami Djorka
Thorold,Canada
Summary
Experienced with guest interactions and providing top-tier service. Utilizes strong communication skills to resolve guest concerns efficiently. Track record of effective teamwork and maintaining a welcoming environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Services Associate (Co-op)
Fairmont Jasper Park Lodge
04.2024 - 09.2024
- Assisted guests at front desk with room changes, requests, and concierge support.
- Greeted and welcomed guests at each instance.
- Verified and confirmed guest reservation, address, and credit card information, and expected service needs
- Issue keys to control safety deposit boxes.
- Assisted in resolving guest concerns in an urgent and courteous manner.
Crew Member – Guest Services
McDonald's Restaurants
10.2023 - 03.2024
- Delivered friendly and efficient service during high-volume shifts, ensuring customer satisfaction.
- Handled POS transactions accurately while maintaining a clean and organized front counter.
- Resolved guest concerns with professionalism and care, often receiving positive feedback from regulars.
- Worked collaboratively with kitchen and front staff to keep operations running smoothly.
Front Desk Agent
Fiesta Hotel
02.2020 - 04.2023
- Managed daily check-ins and check-outs for guests, using hotel PMS.
- Provided local attraction recommendations, coordinated taxi and tour bookings.
- Responded to guest complaints and service issues promptly, often turning negative experiences into positive feedback.
- Ensured timely customer service at all times for in person guests and telephone calls.
- Handled VIP and upgraded accommodations.
Education
Diploma - Hospitality – Hotel & Restaurant Operations
Niagara College
Niagara-on-the-Lake, ON01.2025
Skills
- Front Desk & Guest Relations
- Reservation & Booking Systems (Opera/Cloud PMS familiar)
- Check-in/Check-out Procedures
- Complaint Handling & Service Recovery
- Time Management & Organization
- Cash Handling & POS Systems
- Excellent Communication& Team player
- Detailed Oriented& Multitasking
Accomplishments
- Rookie of the Month – McDonald’s (2023)
Recognized within the first three months of employment for outstanding customer service, strong teamwork, and a positive attitude in a fast-paced environment. - Silver Pineapple Award – Niagara College (2025)
Awarded for academic excellence and for demonstrating strong leadership, professionalism, and positive engagement with both peers and faculty in the Hospitality program.
Certification
- Smart Serve – 2024
- Hospitality Management- 2024
- First Aid & CPR – 2024
- Food Handler Certification – 2023
Timeline
Guest Services Associate (Co-op)
Fairmont Jasper Park Lodge
04.2024 - 09.2024
Crew Member – Guest Services
McDonald's Restaurants
10.2023 - 03.2024
Front Desk Agent
Fiesta Hotel
02.2020 - 04.2023
Diploma - Hospitality – Hotel & Restaurant Operations
Niagara College
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