Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Timeline
Generic

SABINA ELORM AMI DJORKA

Thorold,Canada

Summary

Dedicated hospitality student with over three years of public service experience in the hospitality industry. Proven ability to deliver exceptional customer service, manage teams, and ensure guest satisfaction. Recognized with the Silver Pineapple Award at Niagara College for excellence in academics and peer relations. Strong communication and interpersonal skills enhance capability to anticipate and exceed guest expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Kitchen Staff

McDonald’s Restaurants
St. Catherines, Canada
10.2023 - Current
  • Thrived in a fast-paced environment by effectively managing multiple orders simultaneously, increasing order speed
  • Improved team efficiency during peak hours by working together to reduce wait times
  • Maintained a clean, organized and safe working environment by following food safety and sanitations guidelines, achieving an excellent pass rate on health inspections

Housekeeping – Room Attendant

Fairmont Jasper Park Lodge
Jasper, Canada
04.2024 - 08.2024
  • Ensured guest satisfaction by maintaining guest rooms, resulting in a positive feedback rating
  • Identified and reported maintenance issues promptly, reducing maintenance workload
  • Delivered outstanding customer service by addressing guest queries and resolving issues efficiently, achieving customer satisfaction
  • Optimized room preparation and servicing by working effectively with time, resulting in great delivery rate for guests

Front Desk Receptionist

Fiesta Royal Hotel
Accra, Ghana
01.2018 - 01.2022
  • Delivered excellent guest service as the first point of contact
  • Handled check-ins, reservations, and administrative duties efficiently
  • Provided tailored guest support, ensuring satisfaction and smooth operations
  • Managed phone and email inquiries in a fast-paced environment

Server

Papaye Restaurants
Ghana, Ghana
01.2015 - 01.2017
  • Efficiently managed cash, credit card transactions, and balanced cash drawers achieving accuracy in Financial transactions
  • Demonstrated flexibility by working varied schedules including weekends, evenings, and holidays, ensuring efficient operations
  • Welcomed and served guests, providing detailed information and service resulting in guest satisfaction and positive feedback

Education

Hospitality – Hotel and Restaurant Operations -

Niagara College
Niagara-on-the-Lake, ON
04.2025

Certificate in Hospitality Management - Hospitality Management

International Association of Professional Career College
Online

Skills

  • Customer service
  • Time management
  • Adaptability
  • Problem solving
  • Interpersonal skills
  • Communication
  • Multitasking
  • Organization
  • Computer applications
  • Hospitality marketing
  • Hotel management
  • Event planning
  • Revenue management
  • Accounting

Certification

  • Hospitality Management, 2024
  • First Aid/CPR
  • Smart Serve, 2024
  • Food Handler and Safety, 2023
  • Customer Service, 2020

Awards

  • Rookie of the Month, McDonald's, 2023, Recognized for outstanding performance, quick learning, and excellent customer service during first few months of employment.
  • Silver Pineapple Award, Niagara College, 2025, Awarded to students in the Hospitality Operations program who demonstrate an exceptional sense of passion and excitement for the hospitality industry, and commitment to hospitality values.

References

References available upon request.

Timeline

Housekeeping – Room Attendant

Fairmont Jasper Park Lodge
04.2024 - 08.2024

Kitchen Staff

McDonald’s Restaurants
10.2023 - Current

Front Desk Receptionist

Fiesta Royal Hotel
01.2018 - 01.2022

Server

Papaye Restaurants
01.2015 - 01.2017

Hospitality – Hotel and Restaurant Operations -

Niagara College

Certificate in Hospitality Management - Hospitality Management

International Association of Professional Career College

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