Sabina Dacer Reyes
36 Paseo Del Sol, Rancho Santa Margarita,CA
Summary
Highly skilled in sales and customer service, with a proven track record of delivering exceptional results. Adept at building strong relationships with clients and providing personalized solutions to meet their needs. Demonstrated ability to exceed sales targets and consistently deliver outstanding customer experiences. Possessing excellent communication and interpersonal skills, able to effectively collaborate with cross-functional teams to drive business growth and achieve organizational objectives.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Amazon Fresh
02.2023 - 12.2024
- - Delivers outstanding customer service by handling high-volume transactions and returns ensuring accuracy and efficiency
- - Provides personalized assistance to customers by addressing their inquiries and resolving their issues
- - Offers and sells Amazon brand products through proactive customer engagement turning customers into buyers and loyal shoppers
- - Contributes to achieving Conversion metric goals which started at20% in February2023 soaring to44% in2024
Retail Associate
Amazon Fresh
05.2022 - 02.2023
- - Assisted customers in sampling Amazon brand products selling at least 100 to 200 units a day resulting in increase in sales, overall raising brand awareness
- - Provided excellent customer service by providing product recommendations and answering questions about promotions and sales resulting in repeat business
- - Resolved customer issues promptly and effectively, maintaining a positive shopping experience
Executive Public Relations Assistant
Bubby Dacer and Associates
01.1995 - 01.1996
- - Organized and managed press events, including press conferences and media briefings
- - Coordinated media outreach, including scheduling interviews, and managing press releases
- - Monitored media coverage and prepare reports on PR activities and results
- - Assisted in crafting and distributing press materials and managing media inquiries
- - Maintained and updated media contact lists
- - Provided administrative support, including scheduling meetings, preparing reports
- - Drafted and proofread press releases, media advisories, and other communication materials
- - Handled confidential information with the highest level of discretion and professionalism
Customer Service Financial Institutions
Citibank
01.1993 - 01.1994
- - Managed high-volume calls consistently meeting performance metrics and service level agreements
- - Developed in-depth knowledge of Travelers Checks, guiding clients through complex processes and resolving issues promptly
- - Trained new staff on customer service protocols and financial procedures, improving team efficiency and service quality
Education
Bachelor of Science - Commerce
Assumption College
Makati, Philippines11.1991
Bachelor Of Science - Business
Maryknoll College
Quezon City, Philippines03.1986
High School -
School of the Holy Spirit
Quezon City, Philippines03.1985
Skills
- - Excellent verbal and written communication skills
- - Strong problem-solving abilities
- - Ability to handle high-pressure situations with composure
- - Excellent organizational skills with a strong ability to multitask in fast-paced environments
- - Detail-oriented
- - Team collaboration and training experience
- - State Certified Food Handler by State Food Safety
LANGUAGES
English and Filipino
Timeline
Customer Service Representative
Amazon Fresh
02.2023 - 12.2024
Retail Associate
Amazon Fresh
05.2022 - 02.2023
Executive Public Relations Assistant
Bubby Dacer and Associates
01.1995 - 01.1996
Customer Service Financial Institutions
Citibank
01.1993 - 01.1994
Bachelor of Science - Commerce
Assumption College
Bachelor Of Science - Business
Maryknoll College
High School -
School of the Holy Spirit