SABIN KHADKA
Regina,Canada
Summary
Versatile IT professional with a strong background in technical support, and software deployment. Experienced in managing end-user devices and implementing technical solutions to enhance operational efficiency. Currently enhancing skills through Microsoft SCCM Training, poised to excel as a Judicial Desktop Support Analyst.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Person
Ginger Garlic Nepalese cuisine
Regina, Canada
09.2021 - Current
- Provided tier one and tier two technical support to staff, resolving hardware and software issues
- Managed end-user devices, including, desktops, printers, tablets and mobile phones
- Supported and upgraded computer applications, systems, and hardware, enhancing operational efficiency
- Administered and supported Microsoft 365 platform, including email and file services
- Maintained network components, such as switches, routers, and access points, ensuring network reliability
- Developed technical solutions to improve operational efficiency, reducing costs and streamlining processes
- Support team members in customer service tasks during peak hours, fostering a collaborative work environment to increase profitability, productivity, and overall client experience.
Data Entry Associate
Caribbean Eats
Regina, Canada
05.2021 - 08.2021
- Managed and updated electronic records and databases, ensuring data accuracy and integrity
- Assisted with the configuration and maintenance of point-of-sale systems, supporting restaurant operations
- Collaborated with the IT support team to troubleshoot and resolve technical issues, minimizing downtime
- Utilized commercial software applications for data entry and report generation
- Maintained backup copies of critical data, ensuring data availability and security.
Customer Service Representative
Everest Touch Institute
Nepal
03.2019 - 01.2021
- Initiated and managed outbound communication with students and parents to provide course information and updates
- Assisted in configuring and deploying over 20 computers and various devices for educational purposes, ensuring seamless integration into the learning environment
- Maintained accurate records of technical support requests and resolutions, ensuring efficient follow-up and documentation
- Collaborated with educators and administrative staff to integrate and support technology in classrooms, resulting in a 15% increase in technology utilization
- Developed and maintained positive relationships with students and staff, ensuring high levels of customer satisfaction.
Education
Diploma - Computer Science
University of Regina
Regina04.2023
Skills
Problem-solving
Excellent communication (Oral and written)
Relationship building
Organizational
Teamwork/Independence
Time Management
Adaptability
Flexibility
Attention to detail
Certification
- Customer service foundations, LinkedIn
- Certification in ITIL Foundation – Knowledge of ITSM best practices.
- Microsoft SCCM Training, Udemy - Knowledge of Microsoft System Center Configuration Manager (SCCM) for computer imaging, software deployment, end-user device configuration, and centralized IT infrastructure management.
- IT Helpdesk for beginners, Linkedln
- Certificate of completion of MS 365 fundamentals
- Office 365 Certification
- Valid class 5 driver’s license and access to own vehicle
Timeline
IT Support Person
Ginger Garlic Nepalese cuisine
09.2021 - Current
Data Entry Associate
Caribbean Eats
05.2021 - 08.2021
Customer Service Representative
Everest Touch Institute
03.2019 - 01.2021
Diploma - Computer Science
University of Regina
- Customer service foundations, LinkedIn
- Certification in ITIL Foundation – Knowledge of ITSM best practices.
- Microsoft SCCM Training, Udemy - Knowledge of Microsoft System Center Configuration Manager (SCCM) for computer imaging, software deployment, end-user device configuration, and centralized IT infrastructure management.
- IT Helpdesk for beginners, Linkedln
- Certificate of completion of MS 365 fundamentals
- Office 365 Certification
- Valid class 5 driver’s license and access to own vehicle
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