Open To Work
Sabiha Sumra
Freedom Mobile (Wind Mobile)
Calgary,AB
Work Preference
Job Search Status:
Open to work
Desired Job Title
Manager, Sales and Customer Support
Work Type
Full Time
Location Preference
RemoteHybrid
Location:
Edmonton, AB
Open to relocation:
No
Minimum Desired Compensation
$60000/yr
Important To Me
Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionCareer advancement
15
years of professional experience
Client-driven, quality-focused, and result-oriented manager with a proven track record of success in fast-paced environments. Strong organizational, technical, and interpersonal skills enable thriving in dynamic settings. Trustworthiness, ethical approach, and ability to produce tangible results consistently achieve business goals and objectives through comprehensive strategies. Excel at building and guiding top-performing management teams, leveraging solid leadership abilities. Confidence and effective communication skills enable seamless collaboration with management, vendors, and internal departments to coordinate overall planning efforts.
Work History
STORE MANAGER
9 Years 6 Months- Create and support a positive team environment that builds morale and encourages top performance while maximizing store performance across all metrics through effective supervision, goal setting and great customer service.
- Promoted 5 team member to head office by providing frequent coaching and mentoring to ensure the success of each team member.
- Praised for monthly recognition for being number one store for exceptional warranty attachment rate quarter after quarter.
- Earned reward of managing a store, transforming it into level A following successful elevation of previous kiosk.
- Oversee store operations and ensure a safe working environment while complying with Wind/Freedom policies, procedures and best practices.
- Managed store employees successfully in fast-paced environment through proactive communication.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives. Assisted with the Marketing team by providing ideas to improve traffic in Calgary locations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
FIELD COACH
3 Years- Evaluate the needs and increase the knowledge and skills of team members by observing, coaching and providing performance feedback to individuals and management.
- Closing the gap between knowledge and practice by increasing selling and interaction skills.
- Conduct training and product knowledge to all new hires and provide ongoing sales support to increase sale performances.
- Recommend and implement enhancement to learning solutions to ensure constant improvements.
- Implemented new strategies for tackling common obstacles faced by the team in the field, leading to improved overall productivity levels.
- Supported employee growth and development through regular one-on-one coaching sessions, providing guidance on career advancement opportunities within the organization.
- Identified areas of improvement through regular evaluations, implementing corrective action plans to address performance gaps.
- Assisted with creating new material for training for new managers as well as customer service consultants.
STORE MANAGER/TRAINER
7 Months- Introduced the new multicarrier company in the industry and secured a clientele base by having a friendly and direct sales approach.
- Provided ongoing coaching, mentoring and personal growth to all store staff to increase sales as well as improving their career prospects.
- Responsible for new hire training and assisted the District Manager in executing new training material, knowledge, goals and targets.
- Trained staff in superior customer service skills while maintaining highest accuracy and motivated staff to create a clean and enjoyable environment with product knowledge.
- Recognized for thinking out of the box and executing my ideas which increased sales by 15%.
- Increased store sales by implementing strategic merchandising plans and visual displays.
- Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
- Established relationships with local businesses and community organizations to promote brand awareness and forge strategic partnerships.
- Promoted excellent customer service with thorough staff training and ongoing coaching sessions.
- Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
- Managed daily cash reconciliation processes at multiple stores, ensuring accuracy in financial reporting.
- Drove sales and planned promotional and local store marketing activities.
MANAGER
2 Years 3 Months- Managed total store level operations, including staff hiring, training, evaluating and work schedules
- Established sales goals, managed budgets and devised sales forecasts
- Coordinated inventory control, receiving, merchandising and store maintenance
- Led store to rank #1 within the district of 20 locations
- Directed loss prevention initiatives, successfully reducing shrinkage by 6% every quarter
- Promoted from Key Holder to Assistant Manager within 6 months and received a second promotion from Assistant Manager to Store Manager within 3 months based on my ability to manage and teach others to increase sales
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Employee Management Diploma and Business Management Diploma
Skills
Customer Service Management
Coaching and Mentoring
Recruitment
Job Task Planning
Decision Making
Problem Solving
Performance Management
Detailed Oriented
Personnel Training
Customer relations
Multitasking and organization
Friendly and positive
Employee training
Recruitment and hiring
Goals and performance
POS systems
Coreknowledgeandskills
- Customer Service
- Coaching and Mentoring
- Recruitment
- Job Task Planning
- Team Player
- Decision Making
- Problem Solving
- Performance Management
- Detailed Oriented
- Personnel Training
- Loss Prevention
- Retail Merchandising
Timeline
STORE MANAGER
Freedom Mobile (Wind Mobile)
05.2015 - 11.2024Read More
FIELD COACH
Wind Mobile
05.2012 - 05.2015Read More
STORE MANAGER/TRAINER
Mobile Shop
10.2011 - 05.2012Read More
MANAGER
Reitmans (Canada) Ltd.
07.2009 - 10.2011Read More
Employee Management Diploma and Business Management Diploma
Read More