MD FAIZAN KHAN
North York,Canada
Summary
Compassionate Registered Social Worker (OCSWSSW) with a Master of Social Work and PMP certification. Experienced in child welfare, community outreach, and client advocacy, focusing on vulnerable populations and individuals with HIV/AIDS and Tuberculosis. Skilled in case management, crisis intervention, and multidisciplinary collaboration to enhance client outcomes and promote mental health awareness.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Shift Supervisor
Pillar Security
Toronto, Canada
01.2025 - 01.2026
- Manage and guide on-duty concierge and front desk team members.
- Resolve complex complaints or service issues escalated by team members.
- Review shift logs, handovers, and prioritize pending requests from prior shifts.
- Coordinated inter-departmental tasks with housekeeping, security, and maintenance to streamline operations and improve service delivery.
- Monitored workstation organization, appearance, and professional conduct to ensure high service standards.
- Monitor building access control, visitor logs, and vendor scheduling.
- Conducted property safety checks and managed emergency responses to enhance guest safety and compliance.
- Provided concierge services in Toronto
Security Personnel
Fairview Nursing
Toronto, Canada
01.2024 - 01.2025
- Monitored building entry and exit points, checked visitor IDs, and signed guests in or out, enhancing security and safeguarding residents from outside threats.
- Monitored residents with dementia or Alzheimer's to prevent unauthorized exits, ensuring their safety and well-being.
- Monitored high-risk residents under clinical orders.
- Acted as the physical safety lead during a Code White (violent or aggressive patient/visitor), using specialized healthcare de-escalation techniques to prevent injury before restraint is required.
- Acted as first responders during fires, medical crises, or security alerts, notifying nurses and calling emergency services.
- Responded immediately to Code Blue (cardiac arrest) or Code Pink (medical emergency) by clearing pathways, retrieving Automated External Defibrillators (AEDs), and performing high-quality CPR.
- Administered basic first aid or CPR while waiting for professional medical paramedics to arrive.
- Reported visual medical red flags to charge PSW/nurses, facilitating timely interventions for sudden mobility issues, severe confusion, breathing distress, or physical bruising.
- Assisted with routine non-medical tasks like escorting residents or helping manage large gatherings and visitor traffic.
- Provided support to residents in Toronto area
Lawyer
Litigation- Delhi District Courts & High Court
04.2016 - 07.2017
- Managed cases involving child abuse, neglect, abandonment, exploitation, trafficking, and child labor.
- Advocated for children’s rights in accordance with the Juvenile Justice Act, POCSO Act, and the UN Convention on the Rights of the Child.
- Supported children through court proceedings and coordinated with legal and law enforcement agencies to ensure effective representation.
- Attended multidisciplinary case conferences and developed individualized care plans for children.
- Prepared case notes, social investigation reports, progress reports, and court-related documentation.
- Handled cases related to domestic violence, dowry harassment, marital disputes, maintenance, custody, and women’s rights.
- Assisted women in accessing legal aid, shelter services, healthcare, financial assistance, and community resources.
- Coordinated with police, legal aid services, courts, protection officers, shelters, and community organizations to ensure client safety and support.
- Advocated for women’s rights and facilitated access to government welfare schemes and social support programs, enhancing client empowerment.
- Provided crisis intervention, emotional support, and referrals for counseling, housing, employment, and rehabilitation services.
- Assisted in preparing case documentation, social investigation reports, affidavits, and court-related reports.
- Supported survivors of gender-based violence through legal proceedings and coordinated with multidisciplinary service providers.
- Maintained accurate case records, ensured confidentiality, and complied with professional and ethical standards.
- Collaborated with government departments, NGOs, healthcare providers, and community stakeholders to strengthen support networks for women and families.
Project Coordinator
Banaras Network for Positive People Living with HIV/AIDS Society
11.2012 - 10.2013
- Coordinated projects for the Community Care Centre for Global Fund to Fight AIDS, Tuberculosis and Malaria (GFATM Project Round-4, RCC PACT) and Care & Support Centre programs.
- Coordinated HIV/AIDS care, support, and community outreach initiatives for vulnerable populations.
- Managed project documentation, reporting, record maintenance, and program compliance requirements.
- Facilitated stakeholder engagement with healthcare providers, community organizations, and beneficiaries.
- Supported case management, referrals, counselling coordination, and service delivery for individuals living with HIV/AIDS.
- Assisted in planning, implementation, monitoring, and evaluation of project activities.
- Maintained accurate client records and prepared progress reports for program management.
- Demonstrated strong leadership, initiative, communication, and organizational skills in achieving project objectives.
Project Coordinator
National Institute of Public Cooperation and Child Development
08.2011 - 10.2012
- Report writing, conducted team activities for the different areas with numerous stakeholders and Gov't agencies.
- Coordinated CHILDLINE services in the assigned region, improving support and resources for children in need.
- Evaluated performance of CHILDLINE partners including collaborative organizations and sub-centers.
- Organized and facilitated training/orientation for CHILDLINE functionaries and stakeholders.
- Conducted workshops, awareness programs, and outreach initiatives.
- Undertook field visits to CHILDLINE centers and intervention sites.
- Reviewed and analyzed Monthly/Quarterly/Annual reports of partners.
- Coordinated with Government departments, statutory bodies, and other stakeholders.
- Represented CHILDLINE in district/state level meetings, workshops, and forums.
- Prepared reports, documentation of best practices, and success stories.
- Recorded financial transactions accurately to maintain comprehensive financial records.
- Supervised implementation of CHILDLINE services across the district, ensuring access to legal aid, shelter, and protection for vulnerable children.
- Collaborated with legal aid authorities to secure timely legal assistance for marginalized families and child beneficiaries.
- Represented CHILDLINE in government and legal forums to advocate for children’s rights and legal support mechanisms.
- Maintained regular interaction with law enforcement, Child Welfare Committees, Juvenile Justice board and local advocates to streamline interventions.
Coordinator
Diocesan Development & Welfare Society, CHILDLINE-Project
06.2010 - 05.2011
- Conducted awareness programs on CHILDLINE project and child rights across schools, communities, railway stations, residential welfare associations, and police to educate and empower stakeholders.
- Participated in weekly meetings with child welfare committee to discuss ongoing support initiatives. with Child Welfare committee.
- Provided counseling, medical assistance, food, and shelter for abandoned and lost children.
- Ensured the speedy restoration of a lost child to their home.
- Coordinated effectively with police, railway police, vendors, bus drivers, conductors, counselors, and child welfare committees to enhance collaborative efforts in child protection.
- Provided legal aid and support to marginalized children and families, including assistance in filing reports, court procedures, and access to legal counseling.
- Facilitated collaboration among legal professionals, police, child welfare committees, and rescue teams to ensure comprehensive protection and restoration of vulnerable children.
Education
Graduate Certificate - Project Management
Algoma University
01-2025
LLB - Law
I.P.E.M Law Academy
01-2016
Masters - Social Work
Mahatma Gandhi Kashi Vidyapeeth
01-2010
Bachelor of Arts - History
Aligarh University
01-2008
Skills
- Emergency Response
- Safety Protocols
- Case Management
- Project Coordination
- Operational Coordination
- Stakeholder Communication
- Teamwork
- Team Development
- Negotiation
- Conflict Resolution
- Conflict Management
- Problem-Solving & Critical Thinking
- Time Management & Organization
- Assessment & Evaluation
- Advocacy & Community Engagement
- Document management
- Cultural Competence
- Interpersonal and Communication Skills
- Empathy and Emotional Intelligence
- Active Listening
Certification
- Registered Social Worker, OCSWSSW (Ontario College of Social Workers and Social Service Workers), 865579
- Project Management Professionals (PMP), PMI, 4130403
- AODA Certification, Accessibility for Ontarians with Disabilities Act
- First Aid & CPR
- Worker Health & Safety Awareness in 4 Steps
- Workplace Hazardous Materials Information System (WHMIS)
- Individual Security Guard, 50003523
Volunteer Training
- EXL’s CSR initiatives, 01/01/21, 01/01/23, Volunteered in educational mentorship programs and supported legal literacy drives aimed at empowering underprivileged youth., Partnered with NGOs and schools to support underprivileged students., Promoted Digital learning and vocational training centers., Attended health camps, sanitation drives, women's empowerment programs., Promoted plantations, reducing plastic use, energy-efficient offices.
- Humanity Saviour Foundation, 01/01/20, 01/01/23, Organized Fundraising events and managed food distribution daily in Delhi, India for underprivileged families. (During Covid-19), Provided legal aid and awareness about their fundamental rights to uneducated, marginalized people, vulnerable child and women.
- Algoma University Wellness, 01/01/25, Volunteered at Algoma University’s Men’s Mental Health Awareness event, engaging with students to promote wellness and share mental health resources., Supported efforts to reduce stigma around men’s mental health by facilitating conversations and connecting individuals with support services., Assisted in promoting the “Let’s Talk, Man” virtual speaker panel, highlighting stories of resilience and mental well-being across diverse backgrounds., Completed safe TALK Suicide Alertness Training (Living Works, 2025), gaining skills to identify and respond to individuals at risk of suicide., Developed practical strategies to recognize warning signs, engage in supportive conversations, and connect individuals to appropriate resources.
Timeline
Shift Supervisor
Pillar Security
01.2025 - 01.2026
Security Personnel
Fairview Nursing
01.2024 - 01.2025
Lawyer
Litigation- Delhi District Courts & High Court
04.2016 - 07.2017
Project Coordinator
Banaras Network for Positive People Living with HIV/AIDS Society
11.2012 - 10.2013
Project Coordinator
National Institute of Public Cooperation and Child Development
08.2011 - 10.2012
Coordinator
Diocesan Development & Welfare Society, CHILDLINE-Project
06.2010 - 05.2011
Graduate Certificate - Project Management
Algoma University
LLB - Law
I.P.E.M Law Academy
Masters - Social Work
Mahatma Gandhi Kashi Vidyapeeth
Bachelor of Arts - History
Aligarh University