Sabia Hakim
Brampton,ON
Summary
Dedicated RIBO-licensed Customer Service Representative with great experience in Personal lines insurance, including quoting, policy servicing, renewals, and claims support. Proficient in EPIC, PowerBroker, and Insurer company's portals; recognized for excellent customer service, attention to detail, and strong multitasking abilities in fast-paced brokerage environment.
Overview
4
4
years of professional experience
Work History
Account Manager / Personal Lines CSR
St. Andrews Insurance
02.2024 - Current
- Advised clients on appropriate coverages, deductible options, underwriting requirements, and risk management solutions while ensuring compliance with RIBO regulations.
- Prepared and processed policy changes, cancellations, reinstatements, and New business applications using Epic and Powerbroker.
- Provided professional insurance service to Personal Lines clients, including policy quotes, renewals and endorsements.
- Assisted clients with claims reporting and follow-up to ensure smooth and timely resolution.
- Strong ability to troubleshoot portal errors, interpret underwriting notes, and communicate effectively with company underwriters.
- Knowledgeable in digital workflows such as eSign, eDocs, upload centers, and real-time policy issuance.
- Experience in Applied Epic and PowerBroker, including policy servicing, client file management, endorsement processing, documentation, eDocs, and workflow handling.
Financial Services Representative
CIBC
05.2022 - 05.2023
- Answered high-volume inbound calls, assisting customers with account inquiries, billing questions, and general support needs.
- Educated clients about CIBC products, offers as well as navigation through website for easy access to online banking.
- Escalated client's request to supervisor on urgent basis to provide clients with immediate access to their funds on hold.
- Met call center performance targets while providing excellent customer service.
Customer Care Associate
Leon's Furniture
11.2021 - 11.2022
- Handled customer concerns professionally, resolving issues related to billing, exchanges, returns, and damaged or delayed shipments.
- Used Leon’s POS and CRM systems to process orders, create service tickets, update customer accounts, and manage after-sales support.
- Maintained a friendly, professional, and solutions-focused attitude in a fast-paced retail environment.
- Coordinated with sales and warehouse teams to ensure smooth service and delivery.
Education
RIBO License - RIBO
St Andrews Insurance
Vaughan, ON10-2024
Diploma - Business Administration
Centennial College
Scarborough, Ontario08-2021
Certificate - Introduction To Business
Cegeb Montreal Adult High School
Longueuil, QC10-2017
Diploma - French Language And Literature
Cegep Montreal Adult High School
Longueuil, QC04-2017
Skills
- Strong Customer Service & Client Relations
- Organizational Skills
- Data Entry (High Accuracy)
- Time Management
- Typing Skills
- Strong Work Ethic
- Positive Attitude
Languages
English
Full Professional
Persian
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Timeline
Account Manager / Personal Lines CSR
St. Andrews Insurance
02.2024 - Current
Financial Services Representative
CIBC
05.2022 - 05.2023
Customer Care Associate
Leon's Furniture
11.2021 - 11.2022
RIBO License - RIBO
St Andrews Insurance
Diploma - Business Administration
Centennial College
Certificate - Introduction To Business
Cegeb Montreal Adult High School
Diploma - French Language And Literature
Cegep Montreal Adult High School