Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ayoub Hafidi

Calgary,Canada

Summary

An adept and dependable customer service professional with a wealth of experience in aiding clients within a fast-paced work environment. Committed to the task of assisting customers in resolving their concerns while nurturing a favorable perception of the company. Proficient in thriving within collaborative team settings as well as working independently. Demonstrated skills include active listening, rapid and effective problem-solving, and the establishment of strong, professional rapport with team members and customers. Wholeheartedly devoted to adhering to company protocols and securing the loyalty of customers.

Overview

10
10
years of professional experience

Work History

Facility Services/Route Relief

ALSCO Uniforms
02.2024 - Current
  • Ensured compliance with local regulations by conducting routine inspections of fire safety.
  • Utilized problem-solving skills to troubleshoot issues related to product, resolving them quickly and effectively.
  • Maintained cleanliness and organization within the facility, contributing to a positive work environment for staff members.
  • Provided training to new hires on procedures, promoting a consistent level of service across the team.
  • Worked directly with team members ensuring that all the product needed for their deliveries was available.
  • Following instructions, protocol, and meeting efficiency standards
  • Meeting physical demands
  • Moving the bundled textiles to designated assembly areas using carts, cages, and other equipment.
  • Assessing the quality of the textiles against established standards.
  • Receiving and sorting textiles for each route sales representative.
  • Ensured timely delivery of products by coordinating efficient routing schedules and adapting to unexpected changes in daily plans.

Consumer Experience Leader

Levis Strauss & Co.
11.2022 - 02.2024
  • Train stylists to develop on eye for visual composition and proportion
  • Direct a team to complete monthly floor set changes and execute them efficiently
  • Researching trends and developing strategies and implementing the visual merchandising strategies
  • Maintained a positive, proactive, and assertive approach when dealing with consumers
  • Successfully collaborated with different companies on a business to business level
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Sales Supervisor

Eddie Bauer
08.2021 - 01.2024
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
  • Assisted in developing seasonal marketing campaigns, driving increased foot traffic into the store during peak periods.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Commercial Cleaning Supervisor

2282742 Alberta LTD
09.2020 - 11.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.

Lead Guest Service Agent

Delta Calgary South by Marriott Hotels
10.2017 - 07.2020
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Managed guest reservations with accuracy, ensuring all requests were met during their stay.
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Verifying a guests method of payment and run a background credit check
  • Upselling guest rooms, by sharing available alternative options communicating with the hotel staff in different departments about the status of guest rooms
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Promoted positive online reviews by consistently delivering exceptional service experiences for guests.

Concierge Supervisor

Palais Ommeyad Suites
06.2015 - 08.2017
  • Streamlined front desk operations for increased efficiency and improved guest experiences.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
  • Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
  • Contributed to the hotel''s revenue growth by successfully upselling premium services, partnering with local businesses, and coordinating special events for guests.
  • Leveraged knowledge of local attractions to create customized itineraries that catered to diverse interests of hotel guests.
  • Collaborated with hotel departments to ensure seamless service delivery for all guests.

Education

Diplom - Mental Health And Addictions

Reeves College
Calgary, AB
11.2021

BBA - Business Administration

Sup'Management - School of Business Administration
Fez, Morocco
07.2017

Skills

  • Collaborative networking abilities
  • Valid Driver's license
  • Proficient in conflict management
  • Organizational strategy development
  • Continuous improvements
  • Forward-thinking approach
  • Incidents management
  • Team building
  • Team leadership
  • Cross-functional collaboration
  • KPI development
  • Customer service

Languages

English (spoken & written)
Arabic (spoken & written)
French (spoken & written)

Timeline

Facility Services/Route Relief

ALSCO Uniforms
02.2024 - Current

Consumer Experience Leader

Levis Strauss & Co.
11.2022 - 02.2024

Sales Supervisor

Eddie Bauer
08.2021 - 01.2024

Commercial Cleaning Supervisor

2282742 Alberta LTD
09.2020 - 11.2022

Lead Guest Service Agent

Delta Calgary South by Marriott Hotels
10.2017 - 07.2020

Concierge Supervisor

Palais Ommeyad Suites
06.2015 - 08.2017

Diplom - Mental Health And Addictions

Reeves College

BBA - Business Administration

Sup'Management - School of Business Administration

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Ayoub Hafidi