Sabera Ahmadi
Montreal
Summary
Biology student at the Université de Montréal with multiple years of customer service experience. Driven by satisfying customer interactions and strong team bond, as proven by supervisor/shift lead positions.
Overview
5
5
years of professional experience
Work History
Server/Hôstess
Tsukuyomi Ramen
10.2023 - Current
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Barmaid/Assistant Manager
Bar 1994
12.2022 - 10.2023
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Collaborated with other managers to develop and implement special promotions, boosting restaurant sales.
Caissière/Responsable Trainer
Zara
02.2022 - 01.2023
- Improved employee performance by designing and implementing effective training programs.
- Delivered dynamic presentations to facilitate learning and retention among employees.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier/Shift Lead
Le Coq Du Roi
09.2019 - 12.2021
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Science - Sciences Biologiques
Université De Montréal
Montreal08.2027
High School Diploma -
École Maurice-Lavallée
Edmonton, Alberta07.2019
Skills
- Time management
- Leadership
- Teamwork
- Customer service
- Conflict resolution
- Adaptability
Languages
French
Native or Bilingual
English
Native or Bilingual
Persian
Professional Working
Hindi
Limited Working
Timeline
Server/Hôstess
Tsukuyomi Ramen
10.2023 - Current
Server/Barmaid/Assistant Manager
Bar 1994
12.2022 - 10.2023
Caissière/Responsable Trainer
Zara
02.2022 - 01.2023
Cashier/Shift Lead
Le Coq Du Roi
09.2019 - 12.2021
Bachelor of Science - Sciences Biologiques
Université De Montréal
High School Diploma -
École Maurice-Lavallée
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