SABER ABDLEAHAB MAHMOUD
Kingdom Of Saudi Arabia
Summary
Accomplished IT Specialist with a proven track record at Shahia Food Company Limited-Dunkin, where I spearheaded innovative IT strategies and fostered vendor relationships, enhancing network performance and reducing downtime significantly. Expert in software diagnosis and adept at translating complex technical information for non-technical users, I excel in both technical support and interpersonal communication.
Overview
1
1
year of professional experience
Work History
IT Specialist
Shahia Food Company Limited-Dunkin
11.2024 - 11.2025
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Optimized network performance through regular monitoring and maintenance.
- Monitored systems in operation and input commands to troubleshoot areas.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Installed, configured and maintained computer systems and network connections.
- Offered assistance in implementing and developing training programs.
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Education
Management Information Systems - IT
06.2024
Skills
- Data entry
- Software diagnosis
- Product training
- Hardware diagnostics
- Call center operations
- Microsoft office specialist (MOS) expert
- Technical support
- TCP/IP
- LAN/WAN
- Hardware upgrades
- SQL
Languages
English
Limited Working
Arabic
Full Professional
Timeline
IT Specialist - Shahia Food Company Limited-Dunkin
11.2024 - 11.2025
Modern Future School - Management Information Systems, IT
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