Sabeha Uddin
Montreal,QC
Summary
Friendly and adaptable individual with a versatile background in customer service roles. Known for strong problem-solving abilities and effective collaboration, ready to enhance customer experiences and support operational excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Dunya
Montreal, Quebec
09.2025 - Current
- Greeted customers warmly and ensured a positive dining experience.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Answered phone calls, took reservations, and answered inquiries.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed opening and closing duties such as counting money, organizing supplies.
Customer Service Cashier
Aubainerie
Montreal, Quebec
07.2025 - Current
- Assisted in inventory management by scanning and tracking product levels.
- Assisted customers in selecting apparel based on style and fit preferences.
- Maintained organized displays to enhance product visibility and appeal.
- Processed transactions efficiently using point-of-sale systems.
- Restocked merchandise to ensure optimal inventory levels on the sales floor.
- Collaborated with team members to achieve daily sales goals.
- Participated in visual merchandising efforts to create attractive store layouts.
Cashier
Wendy
Montreal, Quebec
04.2025 - 07.2025
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and restocking ustensil area
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Performed other duties as assigned by management.
- Prepared and cooked various menu items on the grill station.
- Operated fryers to cook food items according to safety standards.
Ambassador
Time Out Market Montréal
Montreal, Quebec
09.2024 - 04.2025
- Facilitated events and activities to enhance customer experience and engagement.
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Engaged customers in conversation to create a welcoming atmosphere at the bar.
- Served ice cream and desserts to customers efficiently and accurately.
- Trained new employees on proper food handling techniques and customer service standards.
- Followed recipes accurately when preparing smoothies.
- Stocked shelves with fresh ingredients for daily use in smoothie making.
Barista
Café Gabe
Montreal, Quebec
04.2024 - 08.2024
- Prepared espresso beverages according to standard recipes and customer preferences.
- Assisted customers with menu selections and provided recommendations.
- Processed customer transactions efficiently using point-of-sale system.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested products based on stated preferences.
Sales Advisor
Boutique Marie-Claire Weekend
Montreal, Quebec
06.2022 - 02.2024
- Collaborated with team members to maintain a clean and organized store environment.
- Resolved customer inquiries and complaints efficiently to ensure satisfaction.
- Trained new staff on sales techniques and customer service best practices.
- Answered requests and concerns with friendly and knowledgeable service.
- Identified customer needs and tailored solutions accordingly.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Gathered customer feedback to improve sales strategies.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Assisted customers with product selection and provided personalized recommendations.
Mathematics Teacher
Kumon
Montreal, Quebec
08.2022 - 09.2023
- Developed engaging lesson plans for diverse mathematical concepts and student needs.
- Assessed student performance through regular quizzes and evaluations.
- Communicated effectively with parents regarding student progress and needs.
- Monitored student performance on tests, quizzes, projects.
- Prepared, administered and graded assignments and examinations.
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
Education
Diploma of College - Psychology
Dawson College
Montreal08-2023
High School Diploma - Science Nature
École Secondaire Marguerite-De Lajemmerais
Montreal, QC06-2023
Skills
- Customer service and support
- Time management
- Team collaboration
- Inventory management
- Cash handling
- Foreign language proficiency
- Phone etiquette
- Food safety knowledge
- Training and mentoring
Languages
English
Professional
French
Professional
Bengali
Professional
Spanish
Limited
Thai
Elementary
Urdu
Limited
Hindi
Limited
Arabic
Elementary
Timeline
Front of House Employee
Dunya
09.2025 - Current
Customer Service Cashier
Aubainerie
07.2025 - Current
Cashier
Wendy
04.2025 - 07.2025
Ambassador
Time Out Market Montréal
09.2024 - 04.2025
Barista
Café Gabe
04.2024 - 08.2024
Mathematics Teacher
Kumon
08.2022 - 09.2023
Sales Advisor
Boutique Marie-Claire Weekend
06.2022 - 02.2024
Diploma of College - Psychology
Dawson College
High School Diploma - Science Nature
École Secondaire Marguerite-De Lajemmerais