Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sabbir Hosen

Brandon,MB

Summary

Dynamic Shift Supervisor with proven expertise in cash handling and employee training at The Joint Cannabis Shop. Successfully streamlined inventory management, reducing waste and optimizing stock levels. Known for fostering a positive atmosphere and enhancing customer satisfaction through effective communication and problem-solving skills. Committed to driving sales performance and operational excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Supervisor

The Joint Cannabis Shop
02.2023 - 08.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Customer Service Representative

Fun Park Amusement Center
01.2023 - 02.2023
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Assiniboine Community College
Brandon, MB
05-2026

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Inventory management
  • Positive attitude
  • Inventory counts
  • Daily workflows
  • Shift paperwork completion
  • Professional appearance
  • POS system operation
  • Sales expertise

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working

Certification

  • Cannabis Retail Certification, License - 23 Jan 2023
  • Licensed Responsible Service Certification - 22 Dec 2022

Timeline

Shift Supervisor

The Joint Cannabis Shop
02.2023 - 08.2024

Customer Service Representative

Fun Park Amusement Center
01.2023 - 02.2023

High School Diploma -

Assiniboine Community College

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Sabbir Hosen