Sabawoon Safi
Toronto,ON
Summary
Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Over 3 years of progressive Type management experience. Successful at maintaining smooth, efficient and compliance operations. Knowledgeable about safety and security protocols. Disciplined professional with uncompromising integrity.
Overview
9
9
years of professional experience
Work History
Branch operation manager
Islamic Bank of Afghanistan
- Improved branch efficiency by streamlining operations and implementing new processes.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Reduced staff turnover with effective training programs and employee support initiatives.
- Increased overall sales, implementing targeted marketing strategies and promotional campaigns.
Compliance officer
Islamic Bank of Afghanistan
2017.01
Customer service represent
Bakhtar Bank
2015.01
Customer service officer, internet banking officer
Bakhtar Bank
2016.01
Carpenter
In Asia Furniture
2014.01 - 2015.02
Plumber
Erkan Plumbing Shop
2022.07 - 2023.02
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Reduced water waste for clients by installing eco-friendly fixtures and appliances.
- Enhanced team productivity with effective communication and collaboration during complex projects.
- Increased client retention, providing exceptional customer service through timely project completion.
Education
F.A/F.Sc (12th GRADE) -
Ghulam Mohammad Farhad High School
Afghanistan 03.2013
Diploma in English Language - English
Milad Institute
Afghanistan 01.2008
CERTIFICATE IN ENGLISH LANGUAGE -
AIL
Advance Diploma - Management
Multi Section Institute
Afghanistan 04.2014
Bachelors Degree - Business Administration
Dunya University
Afghanistan 04.2017
IT ADVANCE CERTIFICATE - COMPUTER SCIENCES
Rana Institute
Afghanistan 01.2008
Skills
- Data Entry
- Decision-Making
- Organization
- Cultural Awareness
- Team Management
- Project Planning
- Supervision and leadership
- Analytical and Critical Thinking
Accomplishments
- Successful Completion of Bachelors administration and management degree in Dunya University.
Professional Objectives
To become a member of a well-disciplined, proficient and vigorous organization, where I could ascertain myself career-oriented, energetic and self-motivated with strong communicational, interpersonal and analytic skills.
Certificate Trainings
- Compliance AML certificate
- Orical ICBA banking system certificate
- Orical FLEX CUBE system certificate
Cell No
+1 672 667 9459
Personal Information
- Date of Birth: 01/01/1993
- Nationality: Afghan
- Marital Status: Married
References
- Hrd@ibafg.af, hrd@ibafg.af
- Mandawi@ibafg.af, mandawi@ibafg.af
Hobbies and Interests
- Reading Books, News Papers and Internet search.
- Working with new people.
- Learning new stuff.
- Workout GYM
- Play football
Languages
English
Full Professional
Persian
Native or Bilingual
Turkish
Professional Working
Urdu
Professional Working
Timeline
Plumber
Erkan Plumbing Shop
2022.07 - 2023.02
Compliance officer
Islamic Bank of Afghanistan
2017.01
Customer service officer, internet banking officer
Bakhtar Bank
2016.01
Customer service represent
Bakhtar Bank
2015.01
Carpenter
In Asia Furniture
2014.01 - 2015.02
Branch operation manager
Islamic Bank of Afghanistan
F.A/F.Sc (12th GRADE) -
Ghulam Mohammad Farhad High School
Diploma in English Language - English
Milad Institute
CERTIFICATE IN ENGLISH LANGUAGE -
AIL
Advance Diploma - Management
Multi Section Institute
Bachelors Degree - Business Administration
Dunya University
IT ADVANCE CERTIFICATE - COMPUTER SCIENCES
Rana Institute
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