SABASTINE ARINZE
Scarborough,Canada
Summary
I am a passionate business strategist who leverages advanced data analytics and AI to transform public policy, finance, marketing, and operations into measurable outcomes. I have rich experience at building predictive models, uncovering actionable insights and presenting complex analyses in clear, decision-ready terms.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service & Loss Prevention Officer
Clore Beauty Supply - S.E.A Protection Service
11.2024 - Current
- Maintained 100% safety record while overseeing daily operations in a high-traffic retail environment
- Resolved over 95% of customer issues on first contact through empathy, rapid problem-solving, and protocol adherence
- Identified and de-escalated over 20 critical incidents, reducing potential loss and improving customer trust
- Strengthened team cohesion by initiating peer-led safety briefings and cross-department communication
Store Manager & Food Distribution Officer
Grace Place
01.2025 - 01.2025
- Managed distribution of over 1,000 food items weekly, improving service speed and community satisfaction
- Reorganized logistics framework, cutting delivery delays by 20% and increasing volunteer efficiency
Event Coordinator
Chinatown Annual Festival
01.2024 - 01.2024
- Led coordination of more than 20 multicultural vendors, ensuring 100% on-time setup and event execution
- Enhanced community turnout by 15% through culturally responsive planning and outreach strategies
Senior Project & Customer Operations Lead
Interactive Marketing Associates Ltd.
02.2017 - 12.2023
- Spearheaded over 50 integrated marketing projects, achieving an average client ROI increase of 18%
- Managed budgets totaling over $1M, maintaining less than 5% variance through continuous tracking and agile scope adjustments
- Increased team efficiency by 10% through development and rollout of streamlined SOPs and onboarding programs. Also improved reporting accuracy and project decision-making by 30% through the introduction of KPI dashboard.
- Reduced client churn by 25% by optimizing delivery workflows and communication cadence
Project Support & Client Engagement Coordinator
Contact Marketing Services Ltd.
01.2011 - 12.2016
- Supported delivery of more than 30 client campaigns, contributing to a 12% increase in repeat business
- Maintained 100% project documentation accuracy, improving audit readiness and stakeholder transparency
- Flagged critical delivery bottlenecks early, preventing missed deadlines in 90% of at-risk projects
Education
MBA - Financial & Management Analytics
International Business University
Toronto, ON01.2025
M.Sc. - Economics
University of Lagos
Nigeria01.2018
B.Sc. - Agricultural Economics
Obafemi Awolowo University
Nigeria01.1990
Skills
- I am a talented entrepreneurial analyst with over 5 years of professional work experience in research with expertise in Macro & Microeconomics theories, Development, Monetary & Public Finance Economics
- Successfully communicated over 50 research reports to clients which were used in the decision-making process to facilitate growth
- Involved in conducting research for Multinationals Companies in marketing, due diligence, Macroeconomics outlook, finance and investment
- Made various publications in reputable internationally recognised academics journals
- Highly skilled in robust software: E-View, SPSS, Stata, Python, Gantt, E-view, Excel and Microsoft office
Certification
- Bloomberg ESG strategies and ESG reporting - (July 2025)
- Bloomberg Finance Fundamentals (BFF)- (June 2025)
- Google Cloud Introduction to Generative AI - (October 2024)
- Tactical Verbal De-escalation & Crisis Intervention - Provision of Ontario (March 2025)
- First Aid & CPR - Rescue 7 (2024)
- Ontario Security Guard License - (Nov 2024)
Timeline
Store Manager & Food Distribution Officer
Grace Place
01.2025 - 01.2025
Customer Service & Loss Prevention Officer
Clore Beauty Supply - S.E.A Protection Service
11.2024 - Current
Event Coordinator
Chinatown Annual Festival
01.2024 - 01.2024
Senior Project & Customer Operations Lead
Interactive Marketing Associates Ltd.
02.2017 - 12.2023
Project Support & Client Engagement Coordinator
Contact Marketing Services Ltd.
01.2011 - 12.2016
M.Sc. - Economics
University of Lagos
B.Sc. - Agricultural Economics
Obafemi Awolowo University
MBA - Financial & Management Analytics
International Business University