Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

SABARI RAJ

Vancouver,BC

Summary

Dedicated and customer-focused professional with above 1 years of experience in delivering exceptional service in fast-paced environments. Proven expertise in resolving customer concerns, improving satisfaction, and maintaining high retention rates. Skilled in communication, problem-solving, and leveraging technology to enhance customer interactions. Adept at working both independently and collaboratively to meet business objectives.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Kites
01.2021 - 07.2022

Assisted customers daily with inquiries about products/services, ensuring a positive experience.


Resolved complaints effectively by listening attentively and offering personalized solutions.


Supported team operations by managing data entry and updating CRM systems accurately.


Conducted follow-ups with customers to ensure satisfaction and build loyalty.


Key Achievements:

Received positive feedback from customers for excellent service and professionalism.


Reduced customer wait times through efficient problem-solving.


Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.


Core Competencies


Customer Relationship Management (CRM)

Conflict Resolution & Problem Solving

Multitasking & Prioritization
Effective Communication (Verbal & Written)

Team Collaboration & Leadership

Time Management & Organizational Skills



Education

Master of Science - Applied Computer Science

Fairleigh Dickinson University
Vancouver, BC
04-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Client relations
  • Microsoft outlook
  • Follow-up skills
  • Team development
  • Microsoft PowerPoint

Languages

English

Timeline

Customer Service Representative

Kites
01.2021 - 07.2022

Master of Science - Applied Computer Science

Fairleigh Dickinson University
SABARI RAJ