Dedicated and customer-focused professional with above 1 years of experience in delivering exceptional service in fast-paced environments. Proven expertise in resolving customer concerns, improving satisfaction, and maintaining high retention rates. Skilled in communication, problem-solving, and leveraging technology to enhance customer interactions. Adept at working both independently and collaboratively to meet business objectives.
Assisted customers daily with inquiries about products/services, ensuring a positive experience.
Resolved complaints effectively by listening attentively and offering personalized solutions.
Supported team operations by managing data entry and updating CRM systems accurately.
Conducted follow-ups with customers to ensure satisfaction and build loyalty.
Key Achievements:
Received positive feedback from customers for excellent service and professionalism.
Reduced customer wait times through efficient problem-solving.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Core Competencies
Customer Relationship Management (CRM)
Conflict Resolution & Problem Solving
Multitasking & Prioritization
Effective Communication (Verbal & Written)
Team Collaboration & Leadership
Time Management & Organizational Skills