Sabah Mou
Van Nuys
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Store Manager
Kenk Inc
04.2012 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Fry's Electronics Inc.
03.2009 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Pharmacy Technician
OmniCare Home Healthcare
01.2011 - 09.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Customer Service Associate Cashier
Wortman Oil Company
12.2005 - 01.2009
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Restocked and organized merchandise in front lanes.
- Redeemed coupons to discount purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Pharmacy Technician - Pharmacology
Los Angeles Valley College
Van Nuys, CA01-2010
No Degree - Electrical Engineering
Glendale Community College
Glendale, CA01-2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Languages
Bengali
Native or Bilingual
Timeline
Store Manager
Kenk Inc
04.2012 - 02.2025
Pharmacy Technician
OmniCare Home Healthcare
01.2011 - 09.2011
Sales Associate
Fry's Electronics Inc.
03.2009 - 09.2014
Customer Service Associate Cashier
Wortman Oil Company
12.2005 - 01.2009
Pharmacy Technician - Pharmacology
Los Angeles Valley College
No Degree - Electrical Engineering
Glendale Community College
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