Sabah Aden
Edmonton,Canada
Summary
Enthusiastic, client-focused professional dedicated to helping people and building meaningful connections. Experienced in customer service and sales, skilled at listening to client needs and personalizing solutions. Proficient in managing high call volumes, addressing challenges, and making pressure-free sales. Committed to continuous learning in a supportive team environment. I also provide professional translation services in Somali and Arabic for clients like TD Insurance, Dr. Jarvis, Alberta Courts, ABC HeadStart, and WCB.
Overview
12
12
years of professional experience
Work History
Translator
Languages In Motion
11.2023 - Current
- Translated documents from Language to Language.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Researched cultural etiquette and specific use of slang words.
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
Customer Service Representative
Fluent Home LTD
01.2017 - 01.2019
- Managed a high volume of inbound and outbound calls, providing personalized support to clients
- Built strong relationships with clients through active listening and understanding their unique needs
- Tailored insurance policies to meet individual client requirements, ensuring satisfaction and savings
- Handled challenges during calls with a solutions-oriented approach, maintaining professionalism and client trust
- Collaborated with team members to share best practices and enhance the overall service experience
Customer Solutions Expert
Shaw Communications
01.2013 - 01.2016
- Engaged with customers to understand their needs and recommend appropriate products
- Successfully closed sales while fostering a positive customer experience, resulting in repeat business
- Conducted follow-up calls to ensure customer satisfaction and address any concerns
- Received recognition for achieving sales targets and contributing to team goals
Education
Certificate - Pharmacist assistant
CDI Collage
Edmonton, Ab01.2017
High school diploma -
Emery CI
North York, Ont.06.2001
Skills
- Excellent verbal communication
- Active listening
- Relationship building
- Problem-solving
- Personalized service delivery
- Sales strategy
- Call handling (inbound and outbound)
- Team collaboration
Languages
Somalian
Professional Working
Arabic
Limited Working
Italian
Elementary
References
Available upon request.
Timeline
Translator
Languages In Motion
11.2023 - Current
Customer Service Representative
Fluent Home LTD
01.2017 - 01.2019
Customer Solutions Expert
Shaw Communications
01.2013 - 01.2016
Certificate - Pharmacist assistant
CDI Collage
High school diploma -
Emery CI
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