Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
References
Pronouns
Keywords
Languages
Timeline
Generic

Saba Samavati

OTTAWA,ON

Summary

Graduate student in Technology Innovation Management at Carleton University with 3+ years of office, client support, and communications experience. Strong at front-of-house service, records and documentation, email/phone triage, and day-to-day office operations. Confident with Microsoft Office, Google Workspace, and basic printing/copy workflows. Calm, trustworthy, and organized. Ready to support GSA front desk, grants and awards intake, health & dental FAQs, and Grad Lounge operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Supervisor

Farm Boy
Ottawa, ON
11.2024 - Current
  • Trained staff on service protocols and company policies for consistent performance.
  • Managed inventory levels and ordered supplies to maintain operational efficiency.
  • Collaborated with management to implement new service initiatives and best practices.
  • Supervised team of employees and delegated duties and responsibilities to each member.

Marketing & Client Support Coordinator

Phoenix Company
Kish Island, Iran
06.2021 - 06.2024
  • Covered front desk and shared inbox; triaged and resolved ~50–60 weekly inquiries; maintained request logs (Odoo/Sheets).
  • Managed records and documentation (digital/paper); standardized file naming and folder structure for quick retrieval.
  • Scheduled meetings, prepared agendas, took concise minutes, and tracked action items to closure.
  • Prepared forms, templates, and handouts; handled printing/copy/scan and coordinated courier drop-offs/pickups.
  • Maintained supply inventory; created a simple reorder tracker; supported petty cash/expense logs.
  • Onboarded and trained 3 new interns; wrote a one-page front desk SOP.

Communications Assistant

RaadKish Development Company
Kish Island, Iran
03.2020 - 03.2021
  • Reception support: greeted visitors, answered phones, routed calls, and logged inquiries for follow-up.
  • Managed calendars and room bookings; prepared meeting sign-in sheets and visitor badges.
  • Drafted routine correspondence and formatted letters/reports using Word templates and styles.
  • Built spreadsheets to track inquiries, deadlines, and responses; produced simple weekly summaries for supervisors.
  • Coordinated basic office/room maintenance tickets and kept the space tidy for meetings and events.
  • Assisted event check-in, signage/QR codes, and post-event notes.

Front Desk & Events Assistant (Volunteer)

Tehran University
Kish Island, Iran
09.2018 - 06.2020
  • Orientation and student events: info desk coverage, FAQs, wayfinding, and queue management.
  • Set up QR codes, sign-up lists, and attendance tracking; supported printing and basic AV/Zoom setup.
  • Assisted in organizing campus events and volunteer activities for diverse groups.
  • Managed communication between volunteers and university departments effectively.

Education

MEng - Technology Innovation Management

Carleton University
Ottawa, ON
09-2026

BEng - Architectural Engineering

University of Tehran
Tehran, Iran
03.2020

Skills

  • Front desk reception
  • In-person service
  • Phone service
  • Email service
  • Inquiry triage
  • Records management
  • Documentation
  • Data entry
  • Microsoft Office
  • Google Workspace
  • Teams
  • Zoom
  • Word processing
  • Spreadsheets
  • Printing support
  • Knowledge base upkeep
  • Odoo
  • Sheets
  • SOPs
  • Quick-start guides
  • Event booking logistics
  • Post-event summaries
  • Time management
  • Independent work
  • AODA-aware service
  • Privacy basics
  • FIPPA
  • PIPEDA

Websites

Certification

  • Foundations: Data,Data,Everywhere, May 2025
  • Assets in accounting, Feb 2024
  • Bookkeeping Basics, Jan 2024

Additional Information

Comfortable standing/sitting for extended periods and handling light lifting., Available up to 20 hours per week between 9:00 a.m. and 5:00 p.m., with flexibility for peak periods.

References

Available upon request.

Pronouns

[Pronouns]

Keywords

  • Front desk
  • Reception
  • Customer service
  • Records
  • Documentation
  • Microsoft Office
  • Excel
  • Outlook
  • Word
  • Printing
  • Copy/scan
  • Grants
  • Awards
  • Health & dental plan
  • Grad Lounge
  • Onboarding
  • AODA
  • Confidentiality
  • Carleton University
  • GSA

Languages

English
Professional
Persian
Native/ Bilingual

Timeline

Service Supervisor

Farm Boy
11.2024 - Current

Marketing & Client Support Coordinator

Phoenix Company
06.2021 - 06.2024

Communications Assistant

RaadKish Development Company
03.2020 - 03.2021

Front Desk & Events Assistant (Volunteer)

Tehran University
09.2018 - 06.2020

MEng - Technology Innovation Management

Carleton University

BEng - Architectural Engineering

University of Tehran

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Saba Samavati