Saba Omer
Irvine
Summary
Dynamic Senior Project Manager with a proven track record at TEKHQS, excelling in EDI integration and process improvement. Adept at leading cross-functional teams and enhancing client engagement, I consistently deliver projects on time and within budget, driving operational efficiency and achieving high customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Project Manager
TEKHQS
Lake Forest
12.2024 - Current
- Executed comprehensive project plans, achieving on-time, within-budget project deliveries.
Collaborated with clients, vendors, and teams to gather requirements and define project scope.
Oversaw integration of EDI systems, ensuring compatibility and optimal performance.
Acted as primary client contact, providing updates and addressing concerns throughout project lifecycle.
Conducted testing and quality assurance to validate EDI transactions and ensure data integrity.
Implemented process improvements to streamline EDI operations, reducing errors and enhancing efficiency.
Led cross-functional teams in successful EDI solution implementations for major trucking clients.
Technical Support Associate
S&P Global Market Intelligence
5 Water St, New York, NY 10004, US
11.2022 - 11.2024
- Manage 50+ client cases weekly, ensuring timely resolution and high customer satisfaction.
- Provide product support and troubleshooting for Capital IQ / Capital IQ Pro.
- Conduct product walk-throughs, training sessions, and client onboarding.
- Achieved 100% customer favorability score.
- Developed Knowledge Base articles and process improvement initiatives.
- Obtained certifications: Excel/UAT, CIQ Pro Tech (Basic), Knowledge Base Learning Path.
Partner Relations Manager
Wholesale Helper (Shopify)
Remote
01.2022 - 10.2022
- Managed client and partner relationships to improve retention.
- Identified new sales opportunities by monitoring industry trends.
- Conducted training programs and optimized service efficiency.
- Strengthened affiliate network with structured protocols.
Senior Technical Support Engineer
LoadStop
Remote
01.2021 - 03.2022
- Handled enterprise-level client accounts and live support sessions.
- Created SOPs for call handling, ticketing systems, and reporting.
- Trained new hires on Zendesk, Intercom, and custom modules.
- Managed documentation, bug fixes, and real-time issue resolution.
Senior Customer Support Specialist
PayActiv Inc (SDS)
Remote
01.2019 - 01.2021
- Managed 80+ daily customer interactions across calls, chats, and emails.
- Supervised and trained new support representatives.
- Implemented quality assurance processes, ensuring compliance and performance standards.
Senior Customer Support Representative
Able Atlantic, Leaf & Imperial Taxi Group
Toronto
01.2015 - 01.2018
- Oversaw 150+ customer queries daily, including order processing and dispute resolution.
- Coordinated with drivers for order tracking and dispute management.
- Improved operational efficiency with quality assurance reports and training.
Education
Bachelor of Arts -
University of Punjab
01.2013
Skills
- Customer Relationship Management (CRM)
- Project management
- EDI integration
- Quality assurance
- Process improvement
- Requirements gathering
- Customer relationship management
- Cross-functional collaboration
- Effective communication
- Leadership skills
- Strategic planning
- Client engagement
- Documentation management
- Client liaison
- Meeting facilitation
- Project scheduling
- Data Analysis & Process Improvement
- Technical Support & Troubleshooting
- Team Leadership & Training
- Project Management (Agile, Scrum, Waterfall)
- Conflict Resolution & Negotiation
- Strategic Planning & Decision Making
- Salesforce
- Zendesk
- Intercom
- HubSpot
- Microsoft Office
- Google Suite
- Client relationship management
- Project goals and milestones
- Project planning
- Agile methodology
- Quality control
- Technical monitoring
- Cross-functional communication
- Training and mentoring
- KPI tracking
- Business case development
Websites
Certification
- SQL Certification
- Excel Certification
- Agile Mindset Certificate
- UAT Basic Certification
- Risk Management & Compliance
- Data Protection & Destruction
- Knowledge Base Learning Path
- Account Team Escalation Training
- Intro to Automation, Machine Learning & AI
- EssentialTECH Foundations
Hobbies and Interests
- Reading
- Podcasts
- Strategic Gaming
- Yoga/Gym
- Travel
- Networking
Experience With Tools
- Salesforce
- Zendesk
- Intercom
- HubSpot
- MS Office
- Google Suite
Affiliations
- Fitness & Yoga – emphasizes discipline, resilience, and stress management.
- Gaming (Strategy/Problem-solving) – highlights analytical and decision-making skills
- Public speaking or presentations at meetups or internal company events.
Languages
English
Professional
References
References available upon request.
Timeline
Senior Project Manager
TEKHQS
12.2024 - Current
Technical Support Associate
S&P Global Market Intelligence
11.2022 - 11.2024
Partner Relations Manager
Wholesale Helper (Shopify)
01.2022 - 10.2022
Senior Technical Support Engineer
LoadStop
01.2021 - 03.2022
Senior Customer Support Specialist
PayActiv Inc (SDS)
01.2019 - 01.2021
Senior Customer Support Representative
Able Atlantic, Leaf & Imperial Taxi Group
01.2015 - 01.2018
Bachelor of Arts -
University of Punjab
Similar Profiles
Aqsa AzizAqsa Aziz
Digital Marketing Executive at TEKHQSDigital Marketing Executive at TEKHQS
Salal BabarSalal Babar
Senior Software Quality Assurance Analyst at TekHQsSenior Software Quality Assurance Analyst at TekHQs
MASON DOOLMASON DOOL
Teacher's Assistant at Paloma Valley High SchoolTeacher's Assistant at Paloma Valley High School
Jack MiltonJack Milton
Electrical Distributor at Edmundson Electrical LtdElectrical Distributor at Edmundson Electrical Ltd
Maria ArroyoMaria Arroyo
Customer Service Representative at Pizza HutCustomer Service Representative at Pizza Hut