Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saba Ghirmay

Edmonton,AB

Summary

Dynamic and results-driven professional with extensive experience in customer service at Habesha Store. Proven ability in relationship building and problem-solving, enhancing customer satisfaction. Adept at teamwork and time management, consistently delivering exceptional service in fast-paced environments. Committed to fostering positive interactions and driving sales growth.

Overview

6
6
years of professional experience

Work History

Sales Associate

Best Shoes Place
West Edmonton Mall
12.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Customer Service Representative

Habesha Store
Kampala Uganda
10.2022 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Food Waiter

Habesha Restaurant
Kampala Uganda
02.2019 - 07.2022
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.

Education

Marine Science And Technology
Eritrea
06.2015

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Relationship building

Languages

English
Professional Working

Timeline

Sales Associate

Best Shoes Place
12.2024 - Current

Customer Service Representative

Habesha Store
10.2022 - 05.2024

Food Waiter

Habesha Restaurant
02.2019 - 07.2022

Marine Science And Technology
Saba Ghirmay