Saba Barlas
Winnipeg,MB
Summary
Experienced in talent management. Leveraging innovative strategies to enhance leadership skills and drive organizational effectiveness. Proven track record of building successful teams, consistently delivering measurable improvements in team performance.
Overview
17
17
years of professional experience
Work History
Leadership
Chatters Limited Partnership
02.2019 - Current
- Maintained professional, organized and safe environment for staff and clients.
- Enhanced customer satisfaction by resolving disputes.
- Resolved staff member conflicts using active listening and finding appropriate middle ground to resolve issues.
- Maximized performance by consistently monitoring daily activities and communicating with team members regarding goals.
- Built strong relationships with clients using attentive listening skills and genuine interest in their concerns and goals
- Assisted in conducting interviews, onboarding, paperwork
- Completed daily reports regarding payroll, deposits and sales.
- Hold annual performance conversations with staff, create performance improvement plans
- Take disciplinary action when needed, up to and including the termination process
- Work with senior leadership to ensure labour relations standards are upheld
- Client relations consisting of excellent verbal and written communication skills
Cashier/ Merchandiser/ Beauty Specialist
Shoppers Drug Mart
01.2008 - 01.2019
- Built strong relationships with clients using attentive listening skills and genuine interest in their concerns and goals
- Worked closely with management and other team members to identify areas of improvement for a more enjoyable shopping experience
- Assisted in execution of seasonal promotions/events to increase client volume and sales.
- Collaborated with team member to execute promotional beauty events to attract new customers
- Developed personalized skincare and beauty regimes based on clients individual needs
- Increased sales through effective demonstration and knowledge of products.
Education
MBA -
Athabasca University
Human Resource Management -
Red River College Polytech
BComm Honors -
University of Manitoba
Skills
- Service Excellence
- Interpersonal Relationship Development
- Timely Decision-Making
- Analytical Problem-Solving
- Strong Written Communication Skills
- Effective Verbal Communication
- Collaborative Teamwork
- Effective Organizational Skills
- Deadline Management
- Detail-Oriented Approach
- Attentive Listening
- Information Privacy
- Data Processing
- Proficient in Scheduling Software
- MS Word
- Excel
- PowerPoint
- Outlook
- MyTime
- LS
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Leadership
Chatters Limited Partnership
02.2019 - Current
Cashier/ Merchandiser/ Beauty Specialist
Shoppers Drug Mart
01.2008 - 01.2019
Human Resource Management -
Red River College Polytech
BComm Honors -
University of Manitoba
MBA -
Athabasca University