Sab Tussa
Mississauga,ON
Summary
Shift leader specializing in customer service excellence and team collaboration. Demonstrated success in enhancing store presentation through effective visual merchandising. Proven track record in improving operational efficiency via strategic inventory management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Softmoc
Mississauga, Ontario
04.2019 - Current
- Supervised daily operations to ensure team compliance with company policies, contributing to a consistent customer experience.
- Trained and mentored new staff in customer service and product knowledge.
- Managed inventory levels and organized stockroom for efficient retrieval of products.
- Assisted customers with inquiries, providing exceptional service that strengthened customer relationships.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented visual merchandising strategies that enhanced store presentation, attracting more customers and increasing foot traffic.
Registration Receptionist
Sheridan College
Mississauga, Ontario
11.2023 - 02.2024
- Greeted students and visitors at registration desk, fostering a welcoming environment.
- Scheduled appointments for academic advising and support services, ensuring efficient use of staff time.
- Processed student registrations and updated college database records.
- Collaborated with staff to streamline registration processes, enhancing overall service delivery.
Sales Associate
David's Tea
Toronto, Ontario
06.2019 - 01.2020
- Assisted customers in selecting premium loose leaf teas and accessories, tailoring recommendations to individual preferences for improved satisfaction.
- Educated customers on tea varieties and brewing methods, enhancing their product knowledge and confidence in purchases.
- Implemented promotional displays to spotlight seasonal offerings and drive sales.
- Maintained inviting product displays, promoting seasonal offerings and enhancing overall shopping experience.
Education
Bachelor of Arts - Human Resources Management
York University
Toronto10-2026
Business Diploma - Accounting
Sheridan College Institute of Technology And Advanced Learning
Oakville08-2022
Skills
- Inventory management systems
- Visual merchandising techniques
- Customer service excellence
- Staff training
- Team collaboration and building
- Conflict resolution
Certification
Smart Serve Certified
Languages
English
Native/ Bilingual
Timeline
Registration Receptionist
Sheridan College
11.2023 - 02.2024
Sales Associate
David's Tea
06.2019 - 01.2020
Shift Leader
Softmoc
04.2019 - Current
Bachelor of Arts - Human Resources Management
York University
Business Diploma - Accounting
Sheridan College Institute of Technology And Advanced Learning