Saaya Kalirai

• Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
• Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Handle sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Register patrons, sell memberships, handle any customer account issues
• Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.

• Led groups of children safely through a variety of camp activities.
• Adapted quickly to unforeseen circumstances or challenges, demonstrating resilience and flexibility.
• Promoted wellness and self-care by incorporating physical activities and mindfulness exercises into daily programming.
• Enabled student curiosity and interest through creative hands-on activities.
• Worked with children of varying age, interest, skill, and developmental levels.
• Improved camp safety by conducting thorough inspections of facilities and equipment, addressing potential hazards before incidents occurred.
• Built positive and productive relationships with students and parents to further program objectives and overall success.

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• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Promoted classroom safety, collaboration, and best practices.
• Created a positive learning environment, encouraging students to express their ideas and questions freely.

• Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.