Saaruja Subramaniam
Montreal,QC
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
Td Canada Trust
Montreal, QC
10.2022 - Current
- Ensure the team meets customer needs, and follows all procedures by managing schedules and enforcing policies.
- Coach the team on advice-giving, and customer conversation strategies and tactics, to improve and promote a legendary customer experience.
- Daily/weekly/monthly balancing of GLs using the Admin system
Lead Customer Service Representative
Td Canada Trust
Montreal, Quebec
06.2021 - 06.2022
- Assist the manager with tasks, including training new staff members
- Administer day-to-day branch activities, including providing advice on banking solutions to TD customers, with operating policies and procedures
- Assisted the management team with administrative work
- Improve the team's efficiency by recommending improvements to work practices, branch operations, and processes related to customer experience.
Personal Banking Associate
Td Canada Trust
Montreal , QC
12.2020 - 06.2021
- Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
- Analyzed clients' financial statements to offer customized banking solutions.
- Maintained up-to-date knowledge of all products offered by the bank including rates and terms.
Customer Experience Associate
Td Canada Trust
Montreal, QC
05.2019 - 12.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Managed time efficiently to respond to customer inquiries in a timely manner.
- Analyzed customer service metrics to develop strategies for service improvement.
Assistant Manager
Payless Shoes Sources
Montreal, QC
01.2018 - 03.2019
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented quality control measures to uphold company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Ecole Secondaire Georges-Vanier
Montreal, QC06-2015
HR Certificate - Human Ressources
Concordia University
MontrealSkills
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Team leadership
- Business development
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Tamil
Native/ Bilingual
Timeline
Customer Experience Manager
Td Canada Trust
10.2022 - Current
Lead Customer Service Representative
Td Canada Trust
06.2021 - 06.2022
Personal Banking Associate
Td Canada Trust
12.2020 - 06.2021
Customer Experience Associate
Td Canada Trust
05.2019 - 12.2020
Assistant Manager
Payless Shoes Sources
01.2018 - 03.2019
High School Diploma -
Ecole Secondaire Georges-Vanier
HR Certificate - Human Ressources
Concordia University
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