Conducted in-depth policy research and analysis, utilizing BI tools to extract and interpret relevant data for strategic decision-making within the organization.
Collaborated with stakeholders to identify key policy development initiatives, ensuring alignment with organizational goals and objectives.
Implemented database optimization strategies, including regular maintenance, query optimization, and index tuning, to enhance data accessibility and reliability for policy analysis.
Developed custom dashboards to streamline reporting processes, improving efficiency and accuracy in policy monitoring and evaluation.
Automated routine tasks using SQL scripts and ETL tools, reducing manual data entry errors and enhancing data processing efficiency.
Standardized best practices in report generation to ensure consistency in presentation formats and analysis methodologies across departments, facilitating effective communication of policy insights.
Collected data from diverse sources, including internal databases and external sources, to support comprehensive policy analysis and development efforts.
Business Process Analyst
BJ Electric Supply
08.2023 - Current
Work with supervisors and management to document existing company processes in a manner that allows for the onboarding of new employees into the roles related to those processes.
Solicit input from co-workers to then evaluate existing business processes, for the purpose of identifying improvement initiatives to supervisors and management.
As part of any identified improvement initiative, conduct research into potential information technology that may be beneficial to the company to adopt.
Learn new information technology adopted by the company to the level of ‘expert user' in order to use that expertise to train other staff in the technology.
Oversee, test, and monitor process change implementation.
Assist in the development and delivery of training programs in new technology or presentations communicating process revisions to staff.
Data Analyst
Canada Book Distributors LTD
09.2021 - 07.2023
Researched and resolved issues regarding the integrity of data flow into databases.
Applied problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of the best placement for needed resources.
Data Analyst Intern
Canada Book Distributors LTD
04.2021 - 08.2021
Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing them with charts.
Used both qualitative and quantitative analysis techniques frequently.
Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
Gathered and documented requirements for projects.
Shadowed interdepartmental personnel to better understand methods for handling daily tasks and job duties.
Assisted end-users with creating custom reports using software and database tools.
Collected and analyzed customer information to prepare product or service reports.
Cashier
Shoppers Drug Mart
09.2019 - 03.2021
Answered questions about store policies and addressed customer concerns.
Welcomed customers and helped determine their needs.
Processed customer refunds and exchanges according to established guidelines.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Crew Member
McDonalds
08.2015 - 08.2019
Collaborated with team members to complete orders.
Gained adaptability to thrive in a fast-paced environment by helping various customers in a short amount of time.
Able to multi-task and process different orders and transactions while still prioritizing efficiency.
Education
Bachelor of Commerce - Management Information System
University of Alberta
Edmonton
05.2001 -
Skills
- Possess strong computer skills due to various experience with computer programs such as JavaScript, Python, SQL, WordPress, Azure Databricks, and Microsoft
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Volunteer Experience
Bissell Centre: Community Engagement Volunteer
Spearheaded community engagement initiatives, facilitating discussions and collaborating with stakeholders to address issues of poverty and homelessness.
Conducted in-depth policy research on social welfare programs, analyzing their effectiveness and proposing recommendations for improvement.
FOCUS Canada: Policy Research Volunteer
Conducted comprehensive research on food security, poverty, and social justice issues, synthesizing findings into reports and policy briefs.
Assisted in drafting policy proposals and analyzing the impact of existing policies on marginalized communities.
Timeline
Business Intelligence Analyst
Brock Canada
01.2024 - Current
Business Process Analyst
BJ Electric Supply
08.2023 - Current
Data Analyst
Canada Book Distributors LTD
09.2021 - 07.2023
Data Analyst Intern
Canada Book Distributors LTD
04.2021 - 08.2021
Cashier
Shoppers Drug Mart
09.2019 - 03.2021
Crew Member
McDonalds
08.2015 - 08.2019
Bachelor of Commerce - Management Information System