Saaranjaan Sivanantham
Saint-laurent,QC
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
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Overview
1
1
year of professional experience
Work History
Customer Service Representative
TD Bank
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily (75-100), maintaining composure under pressure while providing exceptional service.
Claims Assistant
Global Excel
12.2023 - 10.2024
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Prepared files, letters and notices.
Education
High School Diploma -
Vankleek Hill Collegiate Institute
Vankleek Hill, ON06-2018
Skills
- Customer Support Expertise
- Claims Administration
- Active listening
- Microsoft office
- Problem resolution
- Relationship building
Languages
French
English
Timeline
Customer Service Representative
TD Bank
10.2024 - Current
Claims Assistant
Global Excel
12.2023 - 10.2024
High School Diploma -
Vankleek Hill Collegiate Institute
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