Saanchi Minocha
Brantford,Canada
Summary
Seasoned professional with nine years of proven expertise in customer service, technical support, and sales roles, seeking opportunities aligned with administrative, help desk support, and customer service functions. Eager to contribute my wealth of experience and proficiency to drive success in similar fields.
Overview
9
9
years of professional experience
Work History
Membership Road Service Advisor
CAA Club Group
07.2024 - Current
- I receive distress calls from people on the road, gathering details about their exact location, vehicle condition, and any other critical information to assess the situation.
- Based on the details, I dispatch the nearest tow truck and driver to the scene, ensuring they have all the necessary info to assist efficiently and safely.
- I continuously update and share real-time information with the dispatch department, ensuring a smooth flow of operations and that the response team has accurate details.
- I communicate directly with the members via text, providing them with updates on the status of their assistance, estimated arrival times, and other relevant support to keep them informed and at ease.
Independent Contractor
Working Solutions
11.2023 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Customer Service Advisor
Concentrix
10.2022 - 10.2023
- Provided exceptional customer service through inbound calls, chats, and emails, addressing inquiries, resolving issues, and offering guidance on vehicle features and services for both Nissan and Infiniti customers
- Developed and maintained robust internal and external business relationships, fostering a culture of collaboration and positivity within the team
- Proficiently used Workday to track and guide employees, ensuring alignment with performance objectives and facilitating continuous improvement initiatives
- Played a key role in on-boarding and mentoring new trainees, imparting knowledge of call center operations, customer interaction protocols, contributing to their successful transition to the operational floor
Customer Service Associate
Circle K
02.2022 - 08.2022
- Demonstrated strong salesmanship skills by effectively promoting products, executing price matches, and offering competitive rates to customers, resulting in increased sales and customer satisfaction and used ACD phone system
- Consistently achieved and exceeded sales targets and Key Performance Indicators (KPIs), particularly in selling SIM cards and other promoted items, leading to recognition as Employee of the Month multiple times
- Facilitated lottery sales to enhance store revenue while maintaining integrity and adhering to legal requirements
Technical Support Advisor
Concentrix
06.2020 - 07.2021
- Provided expert assistance to customers via inbound calls, chats, emails, and text messages, addressing a wide range of software and hardware issues on Apple devices, ensuring swift resolution and customer satisfaction
- Streamlined the process of device repair and replacement by coordinating with package delivery companies for pick-up and drop-off services, ensuring customers' Apple devices were promptly serviced or replaced as needed
- Demonstrated leadership as a supervisor by overseeing remote technical support operations, coordinating with the technical team to troubleshoot and resolve hardware issues across all Apple devices, maintaining high-quality service standards and efficiency
Hostess and Shift Manager
Harvey's and Swiss Chalet
02.2018 - 09.2019
- Excelled as a hostess by providing exceptional service, exhibiting politeness, and being attentive to customers' needs, resulting in consistent praise and requests for your service from patrons
- Demonstrated exceptional multitasking abilities and effective time management, efficiently handling various responsibilities such as seating guests, managing reservations, and attending to customer inquiries while maintaining a smooth flow of restaurant operations
- Displayed outstanding communication skills in interacting with customers and excelled in the role of shift supervisor by ensuring adherence to restaurant policies and procedures, monitoring employee performance, and resolving any issues promptly and effectively
Sales Advisor
Competent Synergies
02.2016 - 08.2017
- Consistently surpassed sales goals and Key Performance Indicators (KPIs) through effective sales techniques, resulting in recognition and promotion for outstanding performance
- Demonstrated proficiency in both in-store and remote sales, utilizing a combination of persuasive communication skills and product knowledge to close deals and drive revenue
- Proactively set up appointments between the sales team and clients using the ACD phone system, facilitating productive discussions and ensuring client needs were met
Education
Post Graduation Diploma - Computer Networking Technology
Centennial College
04-2019
Bachelor's - Computer Science
IK Gujral Punjab Technical University
01.2016
Skills
- Microsoft Office
- IOS/Android
- Analytical and Numeracy Skills
- Communication Skills
- Decision Making
- Detail Oriented
- Workday
- Interpersonal Skills
- Leadership and Organizational Skills
- Problem Solving
- Data Entry
- Social Media Marketing and Sales
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Membership Road Service Advisor
CAA Club Group
07.2024 - Current
Independent Contractor
Working Solutions
11.2023 - Current
Customer Service Advisor
Concentrix
10.2022 - 10.2023
Customer Service Associate
Circle K
02.2022 - 08.2022
Technical Support Advisor
Concentrix
06.2020 - 07.2021
Hostess and Shift Manager
Harvey's and Swiss Chalet
02.2018 - 09.2019
Sales Advisor
Competent Synergies
02.2016 - 08.2017
Bachelor's - Computer Science
IK Gujral Punjab Technical University
Post Graduation Diploma - Computer Networking Technology
Centennial College
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