Saakshi Rupareliya
Waterloo,ON
Summary
Committed and hardworking Customer Service representative and Cashier with experience processing transactions and assisting customers in store and over the calls. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Cashier
Starlite Food Stores
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Sales Representative
Reliance Jio
07.2022 - 04.2023
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Representative
Reliance Jio
05.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns over calls and chats and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Prepare product or service reports by collecting and analyzing customer information.
Education
GED -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2024
Bachelor of Science - Bsc. IT
KES Shroff College
Mumbai, India06.2022
Skills
- ID Verification
- Customer Assistance
- Cash Handling
- Returns Processing
- POS Systems
- Customer Service
- Cash Register Operation
- Product Recommendations
- Purchase Assistance
- Payment Processing
- Records Maintenance
- Order Packaging
- Cleaning and Sanitizing
- Daily Reporting
- Retail Merchandising
- Refund Handling
- Time Management Skills
- Proficient in MS Office
- Sales Techniques Mastery
- Telephone Etiquette
- Patience and Empathy
- Account Management
Languages
English
Full Professional
Timeline
Cashier
Starlite Food Stores
10.2023 - Current
Sales Representative
Reliance Jio
07.2022 - 04.2023
Customer Service Representative
Reliance Jio
05.2021 - 04.2022
GED -
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Bsc. IT
KES Shroff College
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