DIVYA NARIKOT
Summary
Skillful and innovative sales specialist with a record of achievement and demonstrated success driving revenue growth through leadership and strategic planning. Adept at securing customer loyalty and building strong relationships. Organized and diligent with strong written, oral and interpersonal skills. Dedicated Retail Sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Snuggle Bugz District Mobile Manager
Snuggle Bugz
05.2016 - 10.2018
- Managed and developed a professional staff of sales associates to drive sales ensuring all 5 retail locations adhere company policies, procedures and standards
- Driving sales and profitability by implementing sales strategies, monitoring key performance indicators to ensure each store meets its financial goals
- Responsible for recruiting, training, and developing store managers and employees
- Provided coaching and development plans to ensure high level of staff competency and morale
- Using problem-solving and decision making skills to address operational issues, resolving conflicts
- Ensuring a high level of customer service by addressing customer issues and training the staff to maintain a consistent positive customer experience in all locations.
Lululemon Athletica Key Leader Manager
Lululemon Athletica
03.2013 - 04.2016
- Part of leadership team responsible for the opening and expansion of a new store concept and location Achieved all set sales goals while providing outstanding customer service
- Lead the visual merchandising team - developing plans and displays to successfully drive sales and meet targets
- Responsible for providing staff with resources and training in the education of product
- Maintain store budget and staff scheduling
- Provide mentorship and coaching to several cross functional teams
- Attend professional development and training seminars to learn industry best practices on how to standardize customer experience.
Diesel Canada Montreal National Account Executive
Diesel Canada
12.2005 - 10.2012
- Managed strategic national accounts while maintaining exceptional customer relationships
- Qualified all leads and account development
- Oversaw the bags and accessory division for all of Canada
- Travelled domestically and internationally for trade shows, fashion shows and seasonal collection training
- Accountable for sales and profitability for the entire Diesel collection in upscale retail accounts such as: Holt Renfrew, The Bay, La Maison Simons, and Browns
- Responsible for wholesale and retail purchasing, asset management and inventory planning.
NSB Group Montreal Technical Support Specialist
NSB Group
08.2004 - 01.2005
- Updated and verified employee hardware and software inventory
- Assisted with Help Desk calls regarding customer POS hardware
- Prepared PC's for internal sale and ensured the quality of existing hardware components.
Education
Information Technology (AEC) -
Information Technology Professional -
Champlain College
08.2004
Bachelor of Arts - Political Science
Concordia University
06.2002
Diplome d'Etudes Collégiales (DEC) - Commerce -
Vanier College
08.1999
Skills
- Retail Management
- Team leadership
- Visual Merchandising
- Wholesale Account Management
- Proficient in MS OFFICE
- Bilingual French/English
- Financial Management
- Team Leadership
- Training and Development
- Operations Management
- Sales Growth
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Snuggle Bugz District Mobile Manager
Snuggle Bugz
05.2016 - 10.2018
Lululemon Athletica Key Leader Manager
Lululemon Athletica
03.2013 - 04.2016
Diesel Canada Montreal National Account Executive
Diesel Canada
12.2005 - 10.2012
NSB Group Montreal Technical Support Specialist
NSB Group
08.2004 - 01.2005
Information Technology (AEC) -
Information Technology Professional -
Champlain College
Bachelor of Arts - Political Science
Concordia University
Diplome d'Etudes Collégiales (DEC) - Commerce -
Vanier College