Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

SAAHIL MIGHLANI

Mississauga,ON

Summary

A goal-oriented Sales and Customer Service Representative with excellent analytical, interpersonal and problem-solving skills. An insightful decision maker who makes the right judgments and changes the consensus to get high-quality results. An expert to plan, lead, monitor, organize, manage and evaluate sales and customer service processes as per requirements. A result oriented professional with a great ability to contribute to organizational goals and objectives. . Focus on strategies and methodologies to enhance performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CSR | Credit Card Specialist

CIBC
03.2022 - Current
  • Strengthened customer relationships and loyalty. Increased sales by offering information about new products, promotions.
  • Exceeding monthly targets by leveraging strong communication skills to build rapport with customers and understand their needs.
  • Maintained detailed customer records documenting complaints, resolutions, and inputting relevant data into the customer relationship management (CRM) system.
  • Demonstrated deep knowledge of company regulations, product features and, ensuring that all customer disputes were handled efficiently, in compliance with relevant guidelines.
  • Utilized product knowledge to handle high-volume calls, Provided digital banking solutions for clients to conveniently access online channels, answering customer inquiries about billing and services. Fielding 100+ incoming customer calls to deliver high-quality solutions

Sales | Customer Service Representative

Leon's Furniture
09.2019 - 03.2020
  • Operated cash registers, managed financial transactions and balanced drawers.
  • Increased sales by presenting superior furniture products.
  • Maintained an orderly appearance throughout the sales floor.
  • Introduced promotions and opportunities to customers as per requirements.
  • Initiated negotiations, resolved customer problems and complaints to maximize satisfaction.

Sales | Personal Stylist

Unisync.
08.2017 - 06.2019
  • Tracked sales goals, managed inventory and reported results as necessary.
  • Maintained accurate records of all sales and prospecting activities including sales calls, presentations, closed sales and followed up activities.
  • Oversaw sales operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission.
  • Consulted with Air Canada employees to determine style preferences and provide appropriate recommendations for new image.

Sales Associate

Rw&Co.
02.2016 - 07.2017
  • Generated revenues by attracting new customers and made high-quality investing decisions to increase sales factor.
  • Analyzed problematic situations and occurrences and provided solutions to enhance sales.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication to increase sales ratio.

Education

BBA - Marketing

Sheridan College
Mississauga, ON
01.2021

High School Diploma -

Canadian International School
05.2015

Skills

  • Sales operation
  • Creative problem solving
  • Efficient multitasking
  • MS office suite
  • KPI analysis
  • Solution selling
  • CRM software
  • Call center experience
  • Complaint handling
  • Culture building
  • Operational planning
  • Clerical support
  • Analytical thinking
  • Excellent communication

Certification

  • Google UX Design Professional Certificate
  • OMVIC

Awards

  • Volunteer Service Award
  • Creative Writing Award
  • Model United Nations (MUN)
  • Habitat for Humanity International (HFHI)
  • CIBC Momentum Award F23 Q1 Q4

Timeline

CSR | Credit Card Specialist

CIBC
03.2022 - Current

Sales | Customer Service Representative

Leon's Furniture
09.2019 - 03.2020

Sales | Personal Stylist

Unisync.
08.2017 - 06.2019

Sales Associate

Rw&Co.
02.2016 - 07.2017

BBA - Marketing

Sheridan College

High School Diploma -

Canadian International School

Similar Profiles

CREATE PROFILE
SAAHIL MIGHLANI