Saad Anouar Elmazigi
Ottawa,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TELEPERFORMANCE
Rabat , Morocco
05.2020 - 07.2024
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Ex Sitel st, Foundever
Rabat, Morocco
10.2018 - 03.2019
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
Skills
- Data Collection
- Complaint resolution
- Inbound and Outbound Calling
- Technical Support
- Problem-solving abilities
- Sales expertise
Languages
English
Native/ Bilingual
French
Full Professional
Timeline
Customer Service Representative
TELEPERFORMANCE
05.2020 - 07.2024
Customer Service Representative
Ex Sitel st, Foundever
10.2018 - 03.2019
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