Saad Amin Rahman

Dispute Resolution: Acted as the primary member taking on any escalation point, successfully resolving over 95% of client disputes and maintaining consistent high satisfaction scores.

Productivity: Supervised a team of 12-20 agents to ensure efficient service quality and performance. Personally dealt over 100 calls daily.

Customer service: oversaw client support all over 5 provinces (QC, ON, AB, NB, MB). Delivered and achieved near 100% resolution on escalated cases.

Team development: trained over 20 representatives for better efficiency and quality of service.

Recognition: Ranked as the top 2 performer among the company for total calls handled in a day.

Customer Service: Generally serve 15+ guests simultaneously per shifts while managing 50+ phone orders daily.

Efficiency: Cleaned and restored tables in under 5 minutes after guest departure. Clear communication with the kitchen staff to reduce customer waiting time.

Team Support: Frequently assisted colleagues in both front-of-house and kitchen close-downs

Workload: Completed 1 deep-cleaning job per 5–6-hour shift, 5 times per week, handling all tasks independently after initial training.

Customer Satisfaction: Achieved 100% positive client feedback with zero complaints.

Travel: Drove 100–150 km per week using a personal vehicle to complete 5 client visits weekly across Brossard, Laval, D.D.O., Saint-Bruno, and Westmount

Customer Service: Assisted 40+ customers per shift on the floor, helping them locate products and reducing waiting time.

Cashiering: Processed 50+ transactions per shift in under 3 minutes each, with near-100% accuracy

Operations: Maintained the men’s section with a high standard of cleanliness and organization