Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saad Swendah

Rancho Cucamonga

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Manager

Sahara Cafe
06.2018 - 08.2021
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.

Dishwasher

Hikari Sushi
02.2017 - 04.2017
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or plates items used often by kitchen staff.
  • Improved safety in kitchen by properly handling and storing cleaning chemicals and supplies.
  • Maintained cleanliness and sanitation in kitchen, contributing to healthy working environment by rigorously following cleaning schedules.
  • Minimized water usage and environmental impact with effective washing techniques, aligning with sustainability goals.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Washed dishes and assisted in bussing tables.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Monitored dishwashing machines for proper functioning.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.

Stock Associate

Petco
03.2016 - 07.2016
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintained effective team member communication.
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Greeted customers and directed to requested products.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Managed timely and effective replacement of damaged or missing products.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Interacted with guests in friendly and knowledgeable way.
  • Kept work areas neat, clean and free from debris.
  • Safely and securely loaded items to prevent damage during transport.

Education

Bachelor of Arts - Computer Information Systems

Cal Poly Pomona
Pomona, Ca
05.2027

Associate of Arts - Business

Pasadena City College
Pasadena, CA
05.2023

High School Diploma -

Crescenta Valley High School
La Crescenta, CA
06.2017

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Business Planning

Positive Attitude

Attention to Detail

Multitasking

Problem-Solving

Organizational Skills

Excellent Communication

Multitasking Abilities

Goal Setting

MS Office

Relationship Building

Team building

Analytical Thinking

Self Motivation

Good Judgment

Active Listening

Interpersonal Skills

Written Communication

Analytical Skills

Languages

Arabic
Full Professional
English
Native or Bilingual

Timeline

Manager

Sahara Cafe
06.2018 - 08.2021

Dishwasher

Hikari Sushi
02.2017 - 04.2017

Stock Associate

Petco
03.2016 - 07.2016

Bachelor of Arts - Computer Information Systems

Cal Poly Pomona

Associate of Arts - Business

Pasadena City College

High School Diploma -

Crescenta Valley High School

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Saad Swendah