Hi, I’m
Saad Mustafa
Sales & Customer Service Specialist
Scarborough,ON
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
11
years of professional experience
3
Languages
Work History
Instacart
Independent Contractor
03.2021 - Current
Job overview
- Shopped for and delivered to 3,434 household
- Ensured highest quality of products
- Consistently provided with the highest standard of service
- Resolved product availability issues timely and efficiently
- Achieved an outstanding rating of 4.9
Teleperformance Canada
Digital Marketing Strategist
10.2022 - 04.2023
Job overview
- Utilized the outreach tools and connected with both prospective and existing clients
- Conducted Need Assessments with clients and built rapport with the decision makers
- Booked and conducted online meetings with clients, and helped them strategize their campaigns to ensure higher ROI on every dollar spent
- Shared industry insights with prospects and existing clients to help them make informed decisions
- Researched in-house and online learning material to keep myself updated
Cesium Telecom
Account Manager, Inside Sales
08.2021 - 09.2022
Job overview
- Called, connected, and build relationships with Rogers Corporate Account Executives and provided them with mobile accessory solutions for their clients
- Kept CRM up to date with the latest and relevant information
- Helped Senior Account Managers in reaching out to their B2B customers on a need basis
- Visited retail stores in various locations to liaise with the owners and identify business opportunities for the company
- Participated in cross-functional activities and helped develop and execute communication strategies
Rogers Communications
Territory Sales Representative
09.2017 - 01.2020
Job overview
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Resurrected and monetized dormant leads to build book of business and increase revenues
- Achieved or exceeded company-defined sales quotas
- Established customers’ trust and loyalty by understanding their needs and providing a one-stop solution; performed end-to-end order entry using CRM software
Rogers Communications
Inside Sales Representative
07.2016 - 08.2017
Job overview
- Actively listened to customers, uncovered their needs, and ensured 100% satisfaction by offering customized solutions over the phone; achieved 125% quarterly sales target
- Initiated and participated events on various residential properties, connected with prospects and closed sales
- Responsible for order fulfillment and administration of sales programs
Myron Corporation
Account Manager
02.2013 - 07.2016
Job overview
- Collaborated with sales team to identify potential upsell opportunities and expand client base
- Achieved or exceeded company-defined sales quotas. Consistently achieved $1425 weekly revenue against target of $1200
- Followed up with customers after sale to ensure satisfaction
- Participated in trainings and kept myself updated in terms of product and industry knowledge
Education
North South UniversityBangladesh
BBA from Marketing
05.2001
Skills
Customer Support
Timeline
Digital Marketing Strategist
Teleperformance Canada
10.2022 - 04.2023
Account Manager, Inside Sales
Cesium Telecom
08.2021 - 09.2022
Independent Contractor
Instacart
03.2021 - Current
Territory Sales Representative
Rogers Communications
09.2017 - 01.2020
Inside Sales Representative
Rogers Communications
07.2016 - 08.2017
Account Manager
Myron Corporation
02.2013 - 07.2016
North South University
BBA from Marketing
05.2001
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