SAAD-EDDINE HAMDA-BENCHEKROUN
Ottawa,Ontario
Summary
With over 12 years of experience in the financial services industry, I have a proven track record in developing and managing high-value client relationships, driving significant revenue growth, and consistently exceeding sales targets. I excel in assessing client needs, recommending customized financial solutions, and delivering outstanding service. Additionally, I have extensive experience in compliance tasks, including adhering to regulatory guidelines, conducting risk assessments, and implementing effective compliance procedures. My diverse skill set positions me to make a meaningful impact on the success and regulatory adherence of a dynamic financial institution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Relationship Officer
Attijariwafa Bank
04.2017 - 05.2024
- Offered a diversified range of banking solutions and a full scope of investment products and services to meet clients' best interests.
- Developed and sustained strong relationships with high-net-worth clients.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Provided coaching and guidance to junior staff members, enhancing their skills and knowledge in managing customer relationships effectively.
Part-time Teacher
OFPPT University
09.2020 - 06.2021
- Designed and delivered training programs aimed at developing students' skills and knowledge in the field of logistics.
- Developed strong relationships with students and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Modules taught : - Receipt and Unloading of Goods / - Dashboard Creation
Financial Advisor
Attijariwafa Bank
03.2012 - 04.2017
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Managed and developed client portfolios through initiatives and engagements with private companies and public institutions.
- Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.
Customer Service Advisor
Webhelp Maroc
03.2010 - 03.2012
- Responded to customer needs through competent customer service and prompt problem-solving.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Master's Degree - Business Administration And Logistics Engineering
Fes University
06.2014
Skills
- Financial Advising
- Goal-Oriented
- Relationship building and management
- Compliance Monitoring
- Verbal and Written communication in English, French and Arabic
- Complaint Handling
- Training and mentoring
- Analytical Thinking
Certification
- Procurement and Logistics Management
- Analyzing Data with Excel
Timeline
Part-time Teacher
OFPPT University
09.2020 - 06.2021
Senior Relationship Officer
Attijariwafa Bank
04.2017 - 05.2024
Financial Advisor
Attijariwafa Bank
03.2012 - 04.2017
Customer Service Advisor
Webhelp Maroc
03.2010 - 03.2012
Master's Degree - Business Administration And Logistics Engineering
Fes University
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